What are the responsibilities and job description for the Patient Support Representative position at Healthon?
Please email your resume and we kindly ask you to submit a 30-second introductory video to executive@healthon.com.
About Healthon
Healthon is a forward-thinking healthcare company committed to improving the lives of individuals struggling with chronic obesity, sexual health challenges, hormonal imbalances, and more. Through our GLP-1 weight loss programs and personalized healthcare solutions, we’re transforming patient care and making a positive impact on well-being.
About the Role
As a Patient Support Representative, you will be the first point of contact for our patients, providing professional and compassionate support. You will assist with appointment scheduling, patient inquiries, and program details while ensuring a welcoming and supportive experience.
Key Responsibilities:
- Greet patients and respond to phone calls, emails, and chat inquiries with professionalism and empathy.
- Assist with appointment scheduling, program inquiries, and general support.
- Guide patients through program details and care protocols with clear and accurate information.
- Update and maintain patient records in our client management system.
- Identify and address patient concerns, escalating to the appropriate team as needed.
- Collaborate with healthcare and support teams to streamline patient care and communication.
What We’re Looking For:
- Previous experience in customer service, patient support, or healthcare administration.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office, CRM systems, and digital communication tools.
- Ability to multitask and remain organized in a fast-paced environment.
- A patient-first mindset with a commitment to providing exceptional care and support.
- Experience in healthcare or medical settings is preferred.
Why Join Healthon?
- Be part of a mission-driven company focused on improving patient outcomes.
- Work in a supportive and inclusive environment with opportunities for growth.
- Access to ongoing training and professional development.
- Comprehensive benefits, including:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Job Type: Full-time
Pay: $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $23
