What are the responsibilities and job description for the Administrative Assistant, ENT and Audiology position at HealthPartners Clinic Stillwater?
JOB DESCRIPTION
Job Description
This position is responsible for providing clerical and administrative support to the ENT and Audiology Departments. This includes the scheduling of appointments and diagnostics tests, communicating with internal and external customers, preparing charts for appointments, and managing phone calls and the rescheduling of patients. This position is expected to support the mission, goals and objectives of the clinic.
Required Qualifications:
- High School diploma/equivalent.
- Excellent verbal and written communication skills.
- Demonstrated ability to multitask.
- Advanced organizational skills.
- Proven ability to manage multiple priorities daily.
- Keyboarding skills
- Knowledge in Microsoft Word, Excel, Power Point and Outlook
- Experience using Internet
Preferred Qualifications:
- Associates Degree (AA) in secretarial services, office support or business preferred
- Minimum of two years medical office experience preferred
- Experience with electronic billing, medical record and data base software preferred
Accountabilities:
ENT/Audiology Program Support
1.Phones and Scheduling
- Answers incoming department/program phone lines in a timely and courteous manner.
- Schedules appointments for services provided by the ENT/Audiology clinic including diagnostic testing.
- Responds and forwards calls as appropriate.
- Manage department work-queue and call patients to schedule appointments
- Reschedule patients for ENT/Audiology when provider schedule changes
2. Patient/Client Relations
- Responds to inquiries from current clients;
- Provides timely and accurate follow up to all inquiries;
- Creates and maintains client mailing lists;
- Assists with marketing initiatives including copying and mailings;
- Obtains referrals from primary physicians through EMR. Obtains referrals from outside organizations and forwards to HIM department;
- Completes charge tickets for hearing aids, post payments in EMR, and fills out receipts;
- Track and file newborn hearing screens;
- Pre-visit planning to include preparation for upcoming week’s hearing aid consults, complete business office forms, and request insurance coverage information for hearing aids;
- Track incoming communication from Business Office regarding hearing aid benefits, and print and file in chart.
3. Provider Schedules
- Maintains the walk-in clinic schedule and coordinates provider/nurse schedules;
- Manages PTO requests and ensures that templates are adjusted appropriately;
- Completes weekly staffing update and sends to staff.
General Clerical Duties
- Attends clinic meetings, and as requested, documents minutes; types and distributes meeting minutes within appropriate timeframe.
- Maintains up to date filing system for correspondence, records, and reports.
- Types correspondence, reports, and other requested materials.
- Prepares meeting agendas and materials for meetings as requested.
- Documents messages accurately and completely and delivers messages to appropriate person in a timely manner.
- Receives and assists all visitors in a professional manner and refers them to appropriate individuals.
- Maintains department specific files.
JOB INFO
Job Identification
110501
Posting Date
04/02/2025, 11:49 AM
Locations
HealthPartners Clinic Stillwater
Work Schedule
Monday, Tuesday and every other Friday 8:00am - 4:30pm
Hours Per Week/FTE
20 hrs weekly / .5 FTE
Job Shift
Day
Position Type
Part-time regular
Job Category
Customer Service
Department
Audiology
Pay Range
$19.74 - $29.61 hourly
Pay Range Statement
Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).
Overtime Eligibility Status
Non-Exempt
Worker Type
Employee
Salary : $20 - $30
