Associate Human Resources Technology Analyst

An Associate Analyst provides ongoing production support for HR Technology systems, processes and data/reporting. This role is responsible for advising the team on configuration, maintenance and optimization of integrated HR systems (including Oracle Cloud HCM, Cornerstone and SAP) and processes that support effective data management, reporting and administration. An Associate Analyst provides support a product or specific module(s).

Key responsibilities include testing and/or validating system functionality and recommending changes or enhancements, assisting in software releases and reporting as applicable. This role may participate as part of an agile product team on an ongoing or ad hoc basis. This position is accountable for ensuring that the Tip Sheets and other system or process documentation meets the needs of HR, leaders, employees, and other stakeholders.

This position partners closely with The HR Technology team, Payroll, IT, and Data Operations to maintain current system functionality, evaluate new functionality and ensure data integrity.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

o Two years experience in HR or with a comparable software system to an ERP

• Licensure/ Registration/ Certification:

o NA

• Knowledge, Skills, and Abilities:

o Advanced skills in Microsoft tools (Teams, SharePoint, Excel, Word, etc.) and application support

o Knowledge of and experience with database reporting

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

o Bachelors degree, Associate degree and two years of professional experience or five years professional experience in Human Resources with HRIS experience or programming and systems analysis

• Licensure/ Registration/ Certification:

o Oracle Certification

• Knowledge, Skills, and Abilities:

o Experience with Oracle HCM and ServiceNow or a similar ticketing system

o SQL knowledge

o Oracle reporting tool experience (i.e., OTBI, BIP, HCM Extracts, FDI)

o Knowledge of HR processes

ESSENTIAL DUTIES:

1. (50% - 70%) – Monitors and triages HR Technology ServiceNow tickets. Seeks to understand the problem, issue, question or task being asked and responds or escalates the ticket. Research issues to determine root cause and solutions. Identifies trends where applicable and is proactive about providing quick resolution for emerging issues. Document responses and issue resolution. Develops, maintains and communicates standards for responding to ServiceNow tickets. May bring together multiple subject matter experts (SME) to assist in identifying the issue and appropriate solutions. Escalates issues as appropriate. Helps ensure that all stakeholders’ needs are being met when practical.

2. (20%) – Develop and maintain process/system documentation, work standards, tip sheets, etc. related to HR systems and supported processes. Maintains SharePoint sites with applicable information. May also support communication on system upgrades, downtime, and other changes to stakeholders as necessary. Provides ongoing technical support and may provide training for users.

3. (5%) - Writes and runs standard and ad hoc data reports. Creates reports, conducts analysis/presentation of targeted data, which will facilitate analysis, interpretation and decision making relative to HR processes, products and services. Assists in the design and creation of integrations of HR data to internal partners and external vendors. Monitors integrations to ensure they are working and troubleshoots errors or issues.

4. (5%) – Monitors standard HR Technology processes to ensure they are executed on time and without errors. This may include Integrations and audit processes. Performs standard system uploads. Monitors system for data integrity and fixes or works with HR teams to fix data issues.

5. Partners with HR, Payroll, IT Enterprise Systems, ERP Operations and Data Operations. May assist other team members in scheduling meetings, note taking, building process flows, etc.

6. Stays current on new product features/functionality to manage and support the ongoing and continually changing applications. Actively seeks opportunities to improve HR processes by leveraging the system(s).

7. Follows data integrity and security standards to ensure confidentiality of private HR data. Appropriately communicates security issues and concerns and make recommendations to leadership.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.