Office Services Float

QUALIFICATIONS:

REQUIRED TESTING:

Math test

REQUIRED:

High school diploma or GED

Ability to work independently

1-year customer service experience working independently in a multi-functional area

Six (6) months combined experience in a mailing environment including package receipt and delivery; modular furniture and office space reconfigurations or office facility maintenance; and operation and maintenance of mid to high volume automated duplicating equipment.

Six (6) months experience with personal computers or three (3) months coursework in computer usage

Detail and quality orientation

Ability to effectively communicate and interact with all levels of internal and external customers both verbally and in writing

Ability to problem solve and troubleshoot customer issues

Ability to organize and prioritize numerous projects according to customer deadlines

Ability to perform multiple tasks at one time

Ability to deal effectively with varying stress levels

Ability to operate hand and power tools and equipment

Good memory skills

Current and valid Minnesota drivers license

Must be able to pass a physical exam as required by HealthPartners/GHI including the ability to lift a minimum of 50 pounds and push in excess of 100 pounds

PREFERRED:

Six (6) months experience working with confidential information

PHYSICAL REQUIREMENTS:

Ability to sit or stand or walk for prolonged periods of time as well as reach and bend. Manual dexterity and close visual perception required. Must be able to speak, read and write English. Requires normal hearing.

POSITION PURPOSE:

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members.

This person covers various Office Services positions including Mail Clerk, Office Maintenance and Materials Handler, Duplicating Center Operator and Technician, and Office Services Customer Service Technical Support as assigned by Office Services Management. This person independently makes decisions on what function at any given time is priority over another and takes initiative to perform it.

ACCOUNTABILITIES:

Pick up and deliver US and reroute mail within the 8170 building. Process outgoing U.S. mail using automated mailing equipment. Sort incoming US mail and reroute mail from the Administrative buildings and clinics. Manually calculate postage and prepare daily processing statements. Monitor mailroom supplies and advise supervisor when stock is low.

Operate and maintain a full range of computerized duplicating and sign engraving equipment. Sort, prioritize and schedule requests. Produce high quality duplicating and signage products pursuant to customer work requests. Negotiate time frames if necessary. Provide options and offer solutions. Deliver or ship completed projects. Document and record work requests to ensure appropriate charge-backs. Maintain a sufficient supply inventory. Perform a wide range of maintenance activities on all copiers throughout the 8170 Building. Manage networked PC.

Schedule and perform work orders for office maintenance, minor office moves and furniture or office reconfigurations. Responsible for tracking and scheduling the receipt and delivery of all packages and shipments at the 8170 building. Prepare shipping documents using manual or automated methods. Negotiate timeframes if necessary. Provide safe, efficient transportation of packages and/or materials between the 8170 building and 180 East 5th Street. Compile manual or computerized data for analysis by supervisor. Provide expertise to internal customers regarding mailing and shipping needs. Track and order shipping supplies.

Act as Office Services customer service representative for 180 East HealthPartners employees and 180 East property management, fielding all questions and concerns on areas such as security, security cards, shuttle bus and HealthPartners parking lot; resolving problems and referring on issues based on established protocol. Perform mail, duplicating, package receipt / delivery and maintenance functions at the remote 180 East location with little or no supervision. Maintain a filing system on processed request for month-end charge back and reporting purposes. Perform month-end-closing procedures for mail and duplicating.

Operate hand and power tools and equipment such as flatbeds, 2-wheelers, pallet jacks, wire-basket carts, panel movers, drills, screwdrivers, hammers, lock picks, paper folders, GBC (General Binding Corporation) binders and 3-hole drills when performing job duties.

Assist with ongoing organization/reorganization of all areas within Office Services for more efficient processing.

Perform other duties as assigned by the Office Services management.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.