Surgery Scheduling Technical Assistant

QUALIFICATIONS:

REQUIRED TESTING:

Alpha-numeric Data Entry (4,000 keystrokes per hour)

Medical Terminology test

REQUIRED:

High School Diploma or GED

Meets one of the following:

Two years post secondary education which includes course work in business operations, healthcare or customer service

Graduate of a technical, business or community college as a medical receptionist/secretary, medical office assistant or similar training program

Three years experience as a medical receptionist, healthcare billing or coding representative, healthcare customer service position or similar experience

Two years customer service, medical or business office experience

Two years computer experience, which includes demonstrated knowledge of online insurance eligibility systems, Microsoft Word, Microsoft Excel or similar programs

One year demonstrated healthcare electronic registration system and insurance skills

Demonstrated knowledge of insurance terminology

Demonstrated knowledge of insurance products, including Preferred Provider Organization, Managed Care, Medicaid, Medicare, Third Party Payors, Work Comp, etc.

Familiarity with medical coding systems (ICD 9 & CPT)

Demonstrated telephone, written and oral communication skills

Demonstrated strength in managing complex customer relations

Demonstrated independent problem solving skills

Demonstrated skill utilizing computerized medical records

Demonstrated skill in organizing and prioritizing work with multiple interruptions

Demonstrated ability to handle confidential information with discretion

Demonstrated ability to be accurate and attentive to detail

PREFERRED:

Two years HealthPartners experience to include any of the following:

EPIC registration

Working in a surgical clinic setting

Billing department

Working knowledge of insurance to include coordination of benefits, referral requirements, prior authorization process and billing processes and protocols

PHYSICAL REQUIREMENTS:

Ability to sit and use a telephone and computer for prolonged periods of time. Oral and written communication with customers requires adequate speech, vision and hearing. Proficiency in English, adequate handwriting and manual dexterity skills are required. Ability to bend, stoop, reach or twist.

POSITION PURPOSE:

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is responsible for accurate, efficient, and timely surgery scheduling for the HPMG and contracted surgeons. This may include multiple specialties and locations. Keeping the patient, provider and other key individuals and departments informed during the process is a customer service priority. This position ensures the pre surgical financial/insurance requirements are completed for appropriate revenue collection. Requires coordination of all pieces in the surgery scheduling process to ensure a positive and successful outcome.

ACCOUNTABILITIES:

Interviews patient in person or over the phone

Updates demographic and insurance coverage on EPIC Prelude

b. Discusses OR scheduling options

Works closely with all parties involved with the surgeons’ availability for operating room times.

Communicates with appropriate staff regarding surgeons’ time off.

Maintains an online calendar of surgeons’ time off

Contacts multiple facilities to schedules surgeries (OR) for assigned surgeons providing:

Patient demographic information

Diagnosis

Type of procedure

Type of surgery

Length of case

Anesthesia preference

Equipment requirements

Contacts appropriate departments to schedule preoperative appointments.

Ancillary testing

History & Physical

Specialty care

Distributes relevant brochures, pamphlets, forms, etc. to patient.

Explains logistics of surgery process, time, preparation, etc. as needed

Refers patients to appropriate staff to address medical questions

Consistently documents and retains accurate records via online system or paper format.

Follows up daily on cancelled or rescheduled surgeries and appointments keeping all parties

informed.

Troubleshoots errors and miscommunication with physicians, lead clinic staff and administrative

staff, involving department supervisor for support to resolve.

Performs insurance verification via computer and/or telephone as needed.

Validates continued Medicaid eligibility prior to surgery

Obtains referral and/or authorization requirements per insurance guidelines.

Fax form, dictation, prior auth letter, etc. to appropriate location

Track status of request

Document approval or denial on EPIC Account Note

Notifies and collaborates with appropriate financial staff on all self pay patients.

Verifies via online system or phone that patients have completed their History & Physical

appointment.

Utilizes and updates online and paper reference tools pertinent to job.

Facilitates timely and accurate flow of communication

Answers telephone within established service standards and responds appropriately.

Takes and relays messages requiring follow up.

Notifies appropriate individuals to assist in resolving complex surgery scheduling issues.

Accurately utilizes the Automated Call Distribution phone system.

Participates in various educational, staff and training meetings.

Uses creative and innovative thinking skills to solve service related problems.

Performs related duties as assigned.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.