What are the responsibilities and job description for the Client Service Sales Consultant position at HealthPartners?
Job Description
Non-Union Non-Exempt Job Description
POSITION TITLE: Client Service Consultant
POSITION PURPOSE: (Why does this position exist?)
Responsible for working in a dyad with a Key Account Manager and/or Account Manager on large or key accounts. Partner to retain and grow accounts in a manner that aligns with the strategic business plan and to achieve annual growth and revenue targets. Provide reporting analysis, problem solving and overall business account support for all national accounts.
ACCOUNTABILITIES: (Key roles, responsibilities & functions for this position)
Partner and work in a dyad manner with a Key Account Manager and/or Account Manager on large or key accounts to provide reporting analysis, problem solving and service that aligns with the strategic business plan and overall account management work.
Retain and grow assigned accounts on a profitable basis.
Partner to coordinate benefits and trend management strategies with other departments.
Responsible for: financial and claim analysis of employer reports; ongoing renewal; performance guarantees; contracts; onsite client meetings; presentations as needed; and additional amendments or agreements as needed depending on solutions purchased.
Develop and maintain relationships with lead consultants on accounts.
Develop and maintain relationships with key decision makers and benefits personal on assigned accounts.
REQUIRED QUALIFICATIONS: (Minimum qualifications needed for this position)
Bachelor’s degree
Two years of experience in a customer service related position
Minnesota insurance license within three months of hire.
Ability to manage multiple project assignments.
Demonstrated capacity for working in a fast paced setting.
Current, valid, unrestricted Driver’s License (in the state of residence) free of major traffic violations or a pattern of repeated violations for the last 3 years and daily access to a relatable, insured vehicle.
Execution of a non-competition agreement upon hire.
Preferred Qualifications
Sales/account management experience in the health care industry.
Demonstrated group presentation, negotiation and problem solving skills.
Strong business background, advanced courses in business, marketing or finance.
Proficiency with computer software and contact tracking programs.
Project management skills in a team based environment.
Ability to work effectively at all levels within an organization.
Prior experience in a team environment.
Knowledge of basic insurance underwriting principles.
122252_Client_Service_Consultant_Sales.doc COMPANY CONFIDENTIAL Page 2 of 2
About Us
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed To Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
Non-Union Non-Exempt Job Description
POSITION TITLE: Client Service Consultant
POSITION PURPOSE: (Why does this position exist?)
Responsible for working in a dyad with a Key Account Manager and/or Account Manager on large or key accounts. Partner to retain and grow accounts in a manner that aligns with the strategic business plan and to achieve annual growth and revenue targets. Provide reporting analysis, problem solving and overall business account support for all national accounts.
ACCOUNTABILITIES: (Key roles, responsibilities & functions for this position)
Partner and work in a dyad manner with a Key Account Manager and/or Account Manager on large or key accounts to provide reporting analysis, problem solving and service that aligns with the strategic business plan and overall account management work.
Retain and grow assigned accounts on a profitable basis.
Partner to coordinate benefits and trend management strategies with other departments.
Responsible for: financial and claim analysis of employer reports; ongoing renewal; performance guarantees; contracts; onsite client meetings; presentations as needed; and additional amendments or agreements as needed depending on solutions purchased.
Develop and maintain relationships with lead consultants on accounts.
Develop and maintain relationships with key decision makers and benefits personal on assigned accounts.
REQUIRED QUALIFICATIONS: (Minimum qualifications needed for this position)
Bachelor’s degree
Two years of experience in a customer service related position
Minnesota insurance license within three months of hire.
Ability to manage multiple project assignments.
Demonstrated capacity for working in a fast paced setting.
Current, valid, unrestricted Driver’s License (in the state of residence) free of major traffic violations or a pattern of repeated violations for the last 3 years and daily access to a relatable, insured vehicle.
Execution of a non-competition agreement upon hire.
Preferred Qualifications
Sales/account management experience in the health care industry.
Demonstrated group presentation, negotiation and problem solving skills.
Strong business background, advanced courses in business, marketing or finance.
Proficiency with computer software and contact tracking programs.
Project management skills in a team based environment.
Ability to work effectively at all levels within an organization.
Prior experience in a team environment.
Knowledge of basic insurance underwriting principles.
122252_Client_Service_Consultant_Sales.doc COMPANY CONFIDENTIAL Page 2 of 2
About Us
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed To Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
