Specialist – Information Technology/Office Manager

Position Responsibilities

The Executive IT Support role ensures the streamlined operation of the company’s IT Support services across the organization with a focus on executive support in the corporate headquarters and for the Denver office management. This is a high-visibility support position for top executives requiring in-office presence a minimum of 4-5 days a week when the executives are present. This individual will identify, recommend, implement and support technology solutions to identify and manage customer service trends, procedures and controls for problem prevention, customer support knowledgebase, problem tracking and self-service tools and to monitor and enhance productivity. Responsible for Tier I, II and III hardware and software support. Provides technical advice, guidance, and informal training to internal customers. Troubleshoots and restores technical services and equipment by analyzing and diagnosing symptoms to identify and implement root-cause problem resolution. Responsible for the setup, testing, installation, and administration of laptop computers, handheld devices, printers, software, and peripherals.

This role includes office management responsibilities for the Denver office, including, but not limited to, ordering and stocking supplies, managing deliveries/shipments, coordinating on-site meetings and catering services. Works as both an individual and in a team setting, openly shares information, and is able to quickly establish and sustain professional relationships, trust, and credibility.

Responsibilities include but are not limited to:

• Serve as a primary point of contact for all IT support issues, requests, and questions throughout organization
• Provide technology and office management support for executives, including c-level, at work and remote locations
• Manage day-to-day office administration, including inventory management, ordering and stock supplies (paper, snacks, drinks, etc…), on-site meeting coordination including catering, and delivery management
• Prepare and complete action plans; implementing productivity, quality and customer-service standards
• Complete audits, Identify customer service trends, determine system improvements and implement change
• Maintain and improve customer service quality and responsiveness by studying, evaluating and re-designing processes, establishing service metrics, monitoring and analyzing results, implementing changes
• Ensure consistently high levels of customer satisfaction at all levels within the company
• Establish and build relationships, trust, and credibility at all levels of the organization
• Configure, test, and install end-user technologies (e.g. laptop computers, desk phones, mobile devices (phones ablets), desktop software, and printers)
• Provision and administer network security and services (e.g. Active Directory accounts, passwords, file shares, and voicemail)
• Ensure all security policies and Sarbanes-Oxley control procedures are adhered to
• Participate\Implement technology projects
• Interact with outside service providers, outsourcers, and auditors
  
  

Position Requirements

Characteristics and Competencies

• Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; always acts with the customer in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Problem Solving – uses rigorous logic and systems thinking methods to understand and solve difficult problems; probes for all fruitful sources for insight and answers; can see hidden problems; excels at honest analysis; looks beyond the obvious and doesn’t stop at the first answer; can leverage others in a facilitative format while retaining the ability to use independent judgment
• Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• Written Communications – has excellent oral and written communications; an ability to present and discuss information in a way that establishes rapport, persuades others, and gains understanding; is present information clearly and succinctly in a variety of communication settings and styles
• Perseverance – Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks
• Technical Learning – Picks up on technical concepts quickly; can learn new skills and knowledge; is good at comprehending new industry, company, product, or technical knowledge; does well in technical courses and seminars
  
  

Physical Demands

• While performing the responsibilities of the job, the employee is required to stand, walk, reach with arms, push, pull, lift, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision
• The employee must be able lift and/or move up to 50 pounds, regularly
  
  

Education And Experience

• Bachelor’s degree in Computer Science, Engineering, Technology Management, or related discipline strongly preferred. Equivalent experience is acceptable
• 5 years’ of analytical, problem solving, end-user support within an Information Technology organization.
• 3 years’ experience supporting and communicating with Executive members of a corporate organization preferred
• A genuine passion to deliver a high-level of customer service and quality is required
• Extensive knowledge of end-user computing technologies including laptop computers, Microsoft Windows 10/11, Microsoft 365, Microsoft Windows Server / EntraID, iOS handhelds, Zoom, Microsoft Teams (including Teams phone), Poly (formerly Polycom) Video Conferencing systems
  
  

To apply, when submitting your resume, please be sure to NOT include any age identifying information such as DOB, years of graduation, etc.

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