Case Manager - In Custody and Community

Job Overview

Services provided through this Contract are primarily to decrease the potential for individuals to relapse to substance use/criminal behavior with a return to the criminal justice system. The target population to be served under this Contract are male individuals with a history of justice involvement, both transitioning from jail to the community and those already in the community and at risk for relapse to substances and/or criminal behavior. In collaboration with the County.

The Case Manager provides comprehensive case management services for inmates in the Solano County. Case Managers will provide information, support and follow-up services as needed and as identified in the Re-entry Plan. Case Managers will address needs including but not limited to sober living and transitional housing, stable housing, employment and/or (re)establishment of entitlement benefits, family reunification and counseling, mental health and SUD treatment and ongoing recovery, finding childcare, and vocational training, rent subsidies, deposit assistance, civil legal services, gender specific mentoring, clean slate services, and subsidized employment and transportation to appointments.

Key Responsibilities

The Case Manager is responsible for providing a case management approach that will be assessment-driven, collaborative, strengths based, gender responsive, and client centered. Responsibilities include but is not limited to:

• Conduct intakes and assessments.
• Work with clients to create, track, revise, and update client focused Individual Re-Entry Plan drawing on an integrated array of public, private, and project-specific resources.
• Partners with the County’s Housing Navigators to ensure that all homeless clients receive immediate, individualized housing-related support, including accelerated access to a shelter bed.
• Following initial re-entry plan development, the case manager will meet with each client every two weeks at minimum. On a case-by-case basis, more frequent contact will be arranged to address emerging needs or client crisis.
• Responds to inmate request as needed or assigned by Program Manager.
• Responsible for tracking outcomes and providing regular reporting to Program Manager and as requested.
• Case Managers will follow clients during their entire SUD Subsidized Housing episode, assisting with transition as clients “Step Down” to different levels of care.

Documentation Responsibilities: 

• Completes all supporting documentation: case-plans, re-entry plans, and individual change plans, including discharge paperwork/process and required agency assessments in a timely manner.
• Works with client and other available internal and external resources to develop/maintain case-plans, progress notes and appropriate updates in support of health and recovery needs for the client.

Education and Knowledge, Skills and Abilities

Desired attributes, skills and experience:

• High school diploma and it’s equivalent and two (2) years of case management experience providing services for justice involved individuals.
• Training and practical experience in core premises and practices such as motivational interviewing, gender specific issues, trauma-informed care, harm reduction, boundaries, and confidentiality, and stages of change theory.
• Time Management/Very organized by ability to set priorities to get the job done in a timely manner.
• Strong oral and written communication skills clearly and thoughtfully communicates with others in person and on the phone.
• Attention to Detail: Seeks opportunities to improve performance by eliminating errors · Teamwork: Collaborates positively with other team members; giving and accepting constructive criticism and assisting as needed throughout the program.
• Tolerance for Stress, Ambiguity, and Change: Maintains composure even while under great pressure; handles complex problems and change with minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities. Being flexible with the day-to-day changes.
• Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.
• Integrity and Ethics: Actively models the highest ethical standards, is honest, accountable, maintains confidentiality and appropriate boundaries at all times, handles sensitive information and issues with discretion and tact.
• Strong proficiency with Microsoft Office applications (Excel, Outlook and Word) and internet applications.
• Cultural Sensitivity: Willingly open to learn and understand different perspectives.

Additional Competencies:

• Accountability: Makes and meets commitments; accepts responsibility for behavior and outcomes.
• Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.

Required:

• Ability to express empathy, compassion and communicate honestly by providing feedback for negative as well as positive behaviors.
• Knowledge of Clinical documentation (treatment plans, progress notes etc.).
• Specialized knowledge such as: mental health issues, life skills, vocational training, anger management, criminal behavior, grief, etc.
• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
• Bilingual speaking.
• Experience working with child welfare systems.
• Experience working with criminal justice population.

Background Clearance:

• Valid California Driver’s License, reliable vehicle, and willingness to travel regularly (mileage allowance provided).
• Must undergo a background check to be cleared to work for the agency and in Solano County Jails.
• Must not be on active parole or probation.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

We will consider for employment qualified applicants with arrest and conviction records.