Case Manager - MLK Behavioral Health

Job Overview

This is a union position.     

The Case Manager must be registered as a Substance Abuse Counselor from an approved/accredited California agency and have a Bachelor’s Degree from an accredited university.

As per contract, all staff hired MUST be fully vaccinated against COVID-19 and when eligible, receive their booster shot.

Prototypes, a program of HealthRIGHT 360’s residential substance use disorder (SUD) program is a new program contracted with Department of Public Health’s (DPH) Substance Abuse Prevention and Control (SAPC) program for residential drug Medi-Cal (DMC) services for up to 99 adult men and women: 33 that are for men who are judicially involved, 33 for men, and 33 for women. The BHC’s residential DMC program will employ 100 people and works closely with the other BHC programs to provide a continuum of services for low income/Medi-Cal population. The program is located on the campus of Martin Luther King Jr. Hospital in the Willowbrook area of South Los Angeles and will serve all LA County residents.

The Case Manager maintains a caseload and provides care by linking the client with appropriate services to address specific needs such as: benefits, mental health, physical health, employment, probation, DCFS, employment, housing, community resources, outpatient substance use disorder services, and aftercare. The Case Manager offers support services to clients to increase self-efficacy, self-advocacy, basic life skills, coping strategies, self-management of biopsychosocial needs, benefits and resources, and reintegration into the community. The Case Manager works in collaboration with other members of the multidisciplinary team to ensure best possible treatment outcome for the client and provide treatment in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission and vision. Services may be provided in: outpatient office, residential treatment, or the field, based on client and program need.

Key Responsibilities

Direct Service:

• Assists the client with intake by completing case management assessment and entering financial and benefit information.
• Supports the client in apply for Medi-cal or transfer Medi-cal county when appropriate.
• Assess the client’s case management needs and completes all releases of information.
• Connects the client to benefits, mental health, physical health, employment, probation, DCFS, employment, housing, community resources, outpatient substance use disorder services, and aftercare.
• Coordinates communication and external service linkage including: assisting with scheduling appointments, communicating with probation, scheduling child visits, communicating with DCFS, obtaining all court minute orders, providing appointment reminders for therapy and psychiatrist. - Completes the VI-SPDAT and connects the client to safe housing options.
• Prepares the client for job search by assisting with resume writing and job search preparation.
• Monitors client's progress toward achieving case management treatment plan goals and provides treatment plan input.
• Seeks clinical consultation throughout the treatment episode and when encountering new and/or high risk clinical circumstance.
• Works collaboratively with other members of the treatment team including the Clinical Therapist, Counselor, Medical, and Psychiatrist.
• Maintains frequent communication with the treatment team and engages in regular consults, clinical team, case conferences, and plan development meetings.
• Delivers services in outpatient, residential, or field depending on assignments and client need.
• Responsible for treatment oversight of case management services for all clients on caseload.
• Assists with client program oversight by managing case management business passes.
• Meets expected client care hours (productivity expectation is 25 client care hours per week).

Clinical Documentation:

• Write and complete all progress notes within 72 hours of service delivery.
• Maintains compliance with due dates for all clinical documentation. 
• Writes client progress letters and court reports and obtains final approval from the supervisor.
• Documentation must maintain in compliance with agency policy and procedures, HIPAA, 42-CFR, DMH, and SAPC standards.
• Completes all assigned URC’s within a timely matter.

Training, Supervision and Quality Improvement:

• Maintains full compliance with CCAPP or CADTP requirements for registration and certification.
• Attends and actively participates in assigned Clinical Group Supervision.
• Actively participates in agency and team meetings.
• Participates in training opportunities.
• Communicates collaboratively with all members of the behavioral health team including: medical, mental health, psychiatry, substance use disorder, and other staff. 
• Completes all assigned trainings and Relias trainings in a timely manner.

Professionalism and Other Duties :

• Arrange work schedule in accordance with the agency’s needs.
• Attend regular staff meetings and other meetings as assigned.
• Reads emails daily and responds when appropriate. 
• Transports clients as needed.
• Completes client UA tests and documents test results.

Education and Knowledge, Skills and Abilities

Education Requirements:

• Registration as Substance Abuse Counselor from an approved/accredited California agency.
• Bachelor’s Degree from an accredited university.
• Experience - Preferably a minimum of two years’ experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
• Experience working with clients experiencing acute withdrawal from substances.
• Knowledge of and experience with providing trauma informed services.
• Experience delivering evidence-based practices.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Tag: IND100.