Custodian - SoMa RISE

Job Overview

This position is union eligible.

This position requires full vaccination against COVID-19 before hire.

 HealthRIGHT 360 is an equal opportunity employer, and reasonable accommodations may be made to enable qualified individuals with either disabilities or religious exemptions to meet this requirement, and other essential job functions.

The schedule for this position is:   Days 7:00am – 3:30pm, Sun – Thurs/Tues – Sat, rotating.

During delays in program start date staff may be required to attend additional training, deploy to other programs to provide support or familiarize with milieu environment.  

Job duties may be performed indoors or outdoors. 

The SOMA RISE program will operate a 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients’ safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration. 

By recognizing the dignity and humanity of all participants, HR360 aspires:

• To reduce barriers for people who use drugs to access our non-judgmental and participant-centered program, SoMa RISE.
• To support clients addressing the inter-related harms of homelessness, substance use, and trauma.
• To provide radical hospitality and support to marginalized populations in a welcoming, optimally safe, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction.
• To help address and reduce the harmful impacts of substance-related harms in the immediate and surrounding neighborhood, by providing an appropriate space for individuals who are experiencing substance use related crisis/disfunction, including reducing deaths due to overdose and promoting restorative approaches to conflict.
• To create a stigma-free zone for SOMA RISE services that will elicit and incorporate the needs and preferences of persons who use drugs in San Francisco into the program’s mission, policies, practices, and development.
• To continuously monitor the successes and challenges of the Program so as to learn how to improve the service delivery of this community-based model.
• And to collaborate with the community partners, including community-based harm reduction, treatment, and wellness resources to create more sustainable links to resources for individuals during and after their SOMA RISE stay. 

The programs treat all participants with compassion, dignity, and respect, regardless of their medical, psychiatric, housing, or substance use status and needs. The SOMA RISE site is staffed with a multi-disciplinary team including EMTs, Supervisors, health workers, safety monitors, and other custodians. Priority will be given to participant safety, and all staff will be trained in overdose recognition and response. The 24/7 programs include laundry, housekeeping, and meal services. Translation services are used if language-concordant staff are not available.  

 Custodians in SOMA RISE Services are responsible for ensuring that all janitorial duties are performed in a timely manner, and that the site is well maintained. Duties should be carried out thoughtfully, with a minimum disruption to services, staff and participants while ensuring compliance to COVID-19 safety protocols. May be required to work nights and weekends.  

Key Responsibilities

Direct Service Responsibilities:

• Under limited supervision, perform daily housekeeping, cleaning, and maintenance reporting for program.
• Follow COVID Cleaning Protocols, safety, healthcare/hazardous waste policies and procedures at all times.
• Observe and assist in Stericycle procedures for program.
• Clean bathrooms (toilets and shower) after each participant use.
• Clean all furniture, surfaces, pillows, mattresses, and other program appliances after each participant use.
• Ensure dirty linens etc. are organized for laundry service delivery and output.
• Maintain cleaning supplies in secured manner.
• Identifies and reports any problems in regard to maintenance, health, safety or security of the property to the Assistant Maintenance Supervisor and Maintenance Manager.
• Follow a schedule of preventative cleaning duties as needed.
• Prepare written reports on maintenance issues as requested.
• May assist in responding to crises (e.g. conflict) and overdose with crisis de-escalation interventions and Narcan.
• Chaperone on-site food service and other onsite services.
• May be required to work nights and weekends.

Administrative/Compliance Responsibilities:  

• Attending internal program staff meetings, clinical, and administrative supervision including regular shift meetings and various ad hoc meetings.
• Along with Team, taking ownership to ensure the overall quality of customer and health services at program.

Training Responsibilities: 

• Participate in ongoing trainings on harm reduction, Narcan use, drug and alcohol use/intoxication/withdrawal, motivational interviewing, customer service, trauma-informed care, team-based care, and other related topics.

And other duties as assigned.

Education and Knowledge, Skills and Abilities

Education and Experience 

• Knowledge of custodial practices and procedures including sanitation.
• Ability to lift and move 50 pounds.
• We value applicants with Lived experience of homelessness, drug and alcohol intoxication.
• Experience working with people who use drugs and people experiencing homelessness.
• Ability, willingness and sensitivity to work with a diverse population.
• Sound judgment and good assessment skills.
• Maturity, honesty, dependability, initiative and follow-through.
• Ability and willingness to follow directions and work independently.
• Ability and willingness to work tactfully under pressure; cope under stress.
• First Aid Certified within 30 days of employment.
• CPR Certified within 30 days of employment.

Background Clearance 

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Skills and Abilities

• Professionalism, compassion, flexibility and reliability are imperative.
• Integrity to handle sensitive information in a confidential manner.
• Action oriented.
• Strong problem-solving skills.
• Excellent organization skills and ability to multitask and juggle multiple priorities.
• Outstanding ability to follow-through with tasks.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Strong initiative and enthusiasm and willingness to pitch-in whenever needed.

Tag: IND100.