Medical Assistant Manager - ICC

Job Overview

Under the direct supervision of the Clinic Operations Director and Manager, the Medical Assistant Manager will play a key role in the overall efficiency of the clinic’s back office. In addition to the duties of a medical assistant, the Medical Assistant Manager supports the clinical team’s day-to-day functions consistent with healthRIGHT360 policies and procedures. This includes training and supervising and supporting medical assistants, oversight of daily medical assisting tasks, maximizing patient care team productivity, monitoring patient flow, and oversight of medical and consumable supplies. Responsibilities also include monitoring and evaluation of established workflows, deliverables, quality assurance, and support of quality improvement initiatives.  The Medical Assistant Manager is responsible for the direct supervision of the medical assistants as well as the management of medical assistant externs and volunteers. The Medical Assistant Manager works in coordination with the Call Center Manager, RN Manager and Access Manager to ensure efficient clinic flow.

Key Responsibilities

Management Responsibilities: Train and support medical assistants to ensure that they are competent in assisting clinician with different specialties, performing tests and procedures (vital signs, EKGs, ear lavage, in-house laboratory tests, venipuncture and injections, etc). Train and ensure that all back office staff are utilizing Rapid drastic project improvement (DPI) workflow processes, such as chart prepping, red carpeting mid-way knocks, 30 second reports, and huddles. Train and manage the medical assistant externship program and volunteers. Performs audits of temperature logs, emergency crash carts, immunization logs, and other maintenance logs to ensure compliance. Audits to be performed will include, but is not limited to: dispensary temperature log, vaccine temperature log, emergency crash cart checks/log, appropriate Smart Forms generated in ECW, vitals taken and verified, medical history addressed (colorectal cancer screening, cervical cancer screening, DM retinal / eye / HbA1C testing, etc), allergies documented, correct templates merged, and correct chief complaint.

Supervision Responsibilities: Ensure Medical Assistants are trained appropriately, conduct chart audits to ensure quality, provide feedback, recommendations, and complete write-ups and performance improvement plans for Medical Assistant staff. Complete quarterly Medical Assistant supervisory check ins and annual performance evaluations. Lead staff meetings in coordination with the Operations Manager, Associate Medical Director, RN Manager, and Access Manager. Responsible for MA staff scheduling, approving time off requests, and timecard approval.

Medical Responsibilities:  Assist clinicians in the examination process.  Perform office tests including vision screening, spirometry, EKG, rapid strep, urinalysis, urine toxicology screen, and urine pregnancy tests.  Perform phlebotomy, injections, TB tests, breathing treatments. Will follow up on ordered labs, imaging results, medical referrals, and durable medical equipment.

Preparation Responsibilities: Managing sterilization of medical equipment, perform intake, including vital signs, list chief complaints, allergies, immunization histories and complete chart forms, as appropriate to patient type.  Place patients in rooms and prepare them for examination.  Clean, prepare and stock examination rooms.

Coordination Responsibilities:  Receive and return telephone call from patients and pharmacies.  Assist in integration of services, scheduling specialty appointments and consultations.  Monitor and ensure quality assurance of basic clinic functions.  Oversee patient flow and ensure smooth, efficient patient flow throughout patient’s clinic experience. Ensure that huddles start on time, and staff are prepared with huddle items. Ensure patient care starts on time, and addresses any issues that affect cycle time and patient flow. Participates and leads QI/QA (Quality Assurance and Quality Improvement) projects in collaboration with other managers. Monitor and train staff for our COVID clinic.

 And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Education and Experience:

• Required:  High School Graduate or Equivalent, Minimum of 2 years related experience, Graduation from a certified Medical Assistant program.
• Desired: Commitment to working with the uninsured and marginalized populations including the homeless, mentally ill, substance users and HIV/AIDS clients.

Background Clearance Required:

• Must not be on active parole or probation.

Knowledge Required:

• Culturally competent and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency.

Skills and Abilities Required:

• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
• Professionalism, punctuality, flexibility and reliability are imperative.
• Excellent verbal, written, and interpersonal skills.
• Integrity to handle sensitive information in a confidential manner.
• Action oriented.
• Strong problem-solving skills.
• Excellent organization skills and ability to multitask and juggle multiple priorities.
• Outstanding ability to follow-through with tasks.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Strong initiative and enthusiasm and willingness to pitch in whenever needed.
• Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
• Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.

Desired:

• Knowledge of basic medical terminology.
• Excellent phlebotomy skill with certification.
• BLS certification (must obtain upon hire).
• Bilingual.

We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Tag: IND100.