Supervising Health Worker (Night Shift) - SoMa Rise

The schedule for this position: Night 11:00pm – 7:30am, Sun – Thurs/Tues – Sat, rotating.

This position requires full vaccination against COVID-19 before hire.

SoMa RISE is an innovative program that will provide low barrier services to people who use drugs in and around the SoMa/Tenderloin area with a particular focus on  individuals who are marginally housed/experiencing homelessness.  We are recruiting compassionate staff who are familiar with harm reduction and who are able to provide non-judgmental supportive service to individuals who are using drugs.  The program is one of the first of its kind in the USA, and is part of the Mental Health SF initiative. 

Program participants are 18 and over adults who are under the influence of substances and are in need of short-term care and support.  HR360 will be operating our SoMa RISE site in a manner that treats all participants with compassion dignity and respect; are staffed with EMTs, a wellness team including health workers, site support staff, and safety monitors. The program will operate a 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients’ safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration. By recognizing the dignity and humanity of all participants, HR360 aspires: 

To reduce barriers for people who use drugs to access a non-judgmental and participant-centered SoMa RISE Program opportunity to support clients addressing the inter-related harms of homelessness, substance use, and trauma. 

To provide radical hospitality and support to marginalized populations in a welcoming, optimally safe, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. 

To help address and reduce the harmful impacts of substance-related harms in the immediate and surrounding neighborhood, by providing an appropriate space for individuals who are experiencing substance use related crisis/dysfunction, including reducing deaths due to overdose and promoting restorative approaches to conflict.  

To create a stigma-free zone for SoMa RISE services that will elicit and incorporate the needs and preferences of persons who use drugs in San Francisco into the program’s mission, policies, practices, and development.

To continuously monitor the successes and challenges of the Program so as to learn how to improve the service delivery of this community-based model.

And to collaborate with the community partners, including community-based harm reduction, treatment, and wellness resources to create more sustainable links to resources for individuals during and after their SoMa RISE stay. 

Supervising Health Workers in Harm Reduction Services SoMa RISE Program provide direct supervision, oversight, coordination, support, and quality management under the direction of the Director. The Supervising Health Workers are primarily responsible for direct supervision of program staff and daily operations, including participant care, staffing, safety, daily operations, ongoing development, and others as they arise. Through staff supervision, training, and direct service, the Supervising Health Workers ensure that all aspects of the program are functioning optimally to create a safe and welcoming milieu environment. The Supervising Health Workers act as the on-site supervisor in the absence of the Director. 

As a part of a collaborative team, along with EMTs, Health Workers and Safety Monitors, Health Worker Supervisors will oversee staff and ensure participant safety and comfort while supporting them in adhering to the participant guidelines of the program. The team works to engage participants in health resources, however great or small. Health Worker Supervisors will model and demonstrate healthy COVID transmission prevention behaviors, wearing appropriate PPE and practicing physical distancing, while they observe and monitor participants, and support them in meeting their needs in accordance with the program. Health Worker Supervisors will be required to complete and approve program documentation and assist in connecting our participants to ongoing services and supports, and others as they arise. 

Supervisory Responsibilities:

• Assisting in recruiting, hiring, onboarding, training, and supervising all SOMA RISE staff and volunteers, including EMTs, health workers, supervising health workers, janitors, drivers, and safety monitors. 
• Responsible for supervising COVID protocols are observed and ensuring the overall safety and operations of program site.
• Setting trauma-informed, harm reduction tone of program setting, including overseeing all operational/facility and IT aspects of program functioning.
• Supervising program and staff schedules, and ensuring adequate staff coverage at each shift to maximize safety and participant experience.
• Assisting in organizing and leading internal program staff meetings, clinical, and administrative staff supervision including regular shift meetings and various ad hoc meetings.
• Ensuring the overall quality of customer and health services at program.
• Collaborating and liaising with primary stakeholders to coordinate program referrals and relationships bidirectionally, including local first responders, law enforcement, community-based organizations, local businesses, the Department of Public Health, and others.
• Utilize ‘servant leadership’ philosophy and practices when needed to be able to perform all job duties of all program staff (other than EMTs).

Administrative/Compliance Responsibilities:   

• Ensuring the integrity of documentation and data collection by monitoring reports, matching services between multiple systems, conducting staff training, and conducting internal audits. 
• And partnering with HR360 EHR department to ensure adequacy of internal program IT and EHR resources.  

Clinical/Supervision Responsibilities:   

• Provides consultation and supervision as needed.  
• May provide formal clinical supervision to staff to address secondary trauma and compassion fatigue. 

Training Responsibilities:  

• Conducting trainings on harm reduction, Narcan use, drug and alcohol, use/intoxication/withdrawal, customer service, trauma-informed care, team-based care, anti-stigma, crisis management and de-escalation and other related topics. 

And other duties as assigned. 

Education and Experience Required:  

• 2 years of direct harm reduction services (e.g. syringe access, drop-in, outreach, health engagement). 
• Minimum 2 years’ experience  supervising staff.  
• High school diploma or GED required.
• We value applicants with Lived experience of drug and alcohol intoxication.  
• Experience in crisis intervention and overdose reversal.
• CPR certified within 30 days of hire.
• First Aid Certified within 30 days of hire. 

Preferred: 

• Experience mentoring frontline harm reduction staff. 
• Ability to train others on harm reduction, non-violent communication, crisis intervention/de-escalation, Naloxone use, and/or trauma-informed approaches. 
• Familiarity with community resources and systems of care in San Francisco.   

Background Clearance:  

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Skills and Abilities Required: 

• Professionalism, compassion, flexibility and reliability are imperative. 
• Excellent verbal, written, and interpersonal skills.
• Integrity to handle sensitive information in a confidential manner. 
• Action oriented. 
• Strong problem-solving skills. 
• Excellent organization skills and ability to multitask and juggle multiple priorities.  
• Outstanding ability to follow-through with tasks. 
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility. 
• Strong initiative and enthusiasm and willingness to pitch in whenever needed. 
• Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.  
• Able to work within a frequently changing project scope while maintaining overall direction and structured priorities. 

Desired: 

• Knowledge of co-occurring disorders and trauma informed treatment.  
• Experience working with criminal justice population.  
• Bilingual.  

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. 

Tag: IND100.