What are the responsibilities and job description for the Front Desk Associate position at HealthSource Chiropractic of Erie?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at HealthSource Chiropractic. The ideal candidate will play a vital role in ensuring an exceptional guest experience by providing outstanding customer service and managing front desk operations. This position requires strong communication skills, attention to detail, and a passion for people. Opportunity to scale hourly pay and earn bonuses after satisfactory performance in first 90 days of employment.
Responsibilities
- Greet and welcome patients upon arrival with a warm and friendly demeanor.
- Check patients in and out efficiently while ensuring all necessary information is accurately recorded.
- Manage phone calls with excellent phone etiquette.
- Maintain an organized front desk area.
- Process payments and maintain accurate records of transactions.
- Independently run opening and closing procedures at front desk.
- Collaborate / Cross-train with Rehabilitation Team to improve patient experience.
Qualifications
- Strong background in patient and/or customer service with a focus on creating memorable experiences for patients.
- Excellent phone etiquette and communication skills are essential for this role.
- Familiarity with front desk operations, including intake of insurance information, is a plus.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
- A passion for well-being and commitment to providing exceptional service to all patients.
- Dependable individual who consistently demonstrates reliability by maintaining excellent attendance and commitment to their responsibilities.
- Utilizes down time professionally and is willing to help with business-growth related projects.
Hours
- Mon: 8:15am - 12:00pm, 1:00pm - 6:15pm
- Tues: 8:15am - 3:00pm
- Wed: 8:15am - 12:00pm, 1:00pm - 6:15pm
- Thurs: 8:15am - 12:00pm, 1:00pm - 6:15pm
- Fri: 8:15am - noon
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Paid time off
- Professional development assistance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $14 - $16