Payroll Customer Service Specialist WFH

Introduction

Do you have the career opportunities as a Payroll Customer Service Specialist WFH you want with your current employer? We have an exciting opportunity for you to join HealthTrust Workforce Solutions which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HealthTrust Workforce Solutions, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Payroll Customer Service Specialist WFH where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

JOB TITLE – Payroll Customer Service Specialist

GENERAL SUMMARY OF DUTIES - The Payroll Customer Service Specialist is responsible for answering Payroll related inquiries in accordance with HWS Payroll Policies and Procedures.

SUPERVISOR – Finance Operations Manager

SUPERVISES – None

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Clinician Communications: Respond to clinicians' inquiries regarding hours paid, corrections, deductions, and tax questions via phone and email.
• Payroll Issues: Investigate payroll discrepancies with vendors, facilities, clinicians, and local staffing and recruiting teams.
• Payroll Checks: Obtain written authorization before releasing an employee’s check to another person/employee.
• Payroll Requests: Create additional payroll requests (tickets) to assist with new adjustments and inquiries.
• Payroll Close: Assist with the weekly payroll close process.
• AR Adjustments: Resolve customer issues to minimize payment disputes and accounts receivable (AR) adjustments.
• AR Aging: Monitor accounts receivable aging and contact customers to secure payments on outstanding balances.
• Invoice Reconciliation: Resolve discrepancies between invoices and accounting records.
• Vendor Communications: Store researched information from vendor communications on a shared drive.
• Vendor Mgmt.: Research and resolve vendor-related inquiries and discrepancies, respond to all vendor emails and calls within 24-48 hours and escalating issues if necessary.
• Time Changes: Ensure time slips and time changes from the previous pay period are processed correctly.
• Additional Duties: Perform other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES – This position requires the following minimal requirements:

• • Handle multiple priorities and work independently
  • Must have excellent customer service skills
  • Must have excellent organizational, verbal and intrapersonal skills
  • Excellent mathematical, analytical skills
  • Must be able to read/comprehend written instructions and follow verbal instructions
  • Must be proficient in data entry including speed and accuracy
  • Must have knowledge in transcription and computer technology
  • Maintains working area and equipment in accordance with environmental and safety regulations

  EDUCATION – Must have a high school diploma or GED equivalent.

  EXPERIENCE – 2 - 3 years in customer service, accounts receivable or accounts payable (preferred)

  CERTIFICATION/LICENSE – None

  PHYSICAL DEMANDS/WORKING CONDITIONS –

  • Requires prolonged periods of sitting some walking, standing, repetitive tasks/ motions and stretching and exert up to 10 lbs force occasionally.
  • Requires clarity of vision, eye-hand-foot coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
  • Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound

Are you looking for a healthcare career that offers opportunities for personal and professional growth? Look no further than HealthTrust Workforce Solutions. At HealthTrust, we believe that healthcare is all about people - those who provide it and those who receive it. As a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals, we are the largest managed services provider in the healthcare industry. With over 28,000 professionals placed in healthcare roles each year, we take pride in expanding skill sets, broadening career horizons, providing economic stability, and cultivating personal growth. Join us and pave the way for a fulfilling healthcare career.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Payroll Customer Service Specialist WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.