Program Manager WFH

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Program Manager WFH with HealthTrust Workforce Solutions WFH you can be a part of an organization that is devoted to giving back!

Benefits

HealthTrust Workforce Solutions WFH, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HealthTrust Workforce Solutions WFH family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Program Manager WFH to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

JOB TITLE – Operations Manager

GENERAL SUMMARY OF DUTIES: The Operations Manager will work at an HWS location, from home, or a combination of the two. The Operations Manager will be the SME regarding our technology and processes. He/she will be working with new clients, eRecruit/Bullhorn, vendors, and internal teams, always maintaining the highest level of customer service. The Operations manager must be able to multi-task as differing priorities arise.

SUPERVISOR – AVP, MSP Operations

SUPERVISES – Operations Professional

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Acting Subject Matter Expert for our VMS tool for Internal views, Client Contact Portal, and Vendor Contact Portal
• Supporting all MSP program teams, working closely with Director levels and above
• Works closely with our BI team on system enhancements, troubleshooting, and ensuring technology is aligned with processes
• Stage and Present potential client technology demos in our systems development environment and Power BI
• Develop and maintain process guides for all MSP programs
• Support Project Management teams with Acquisitions, Implementations, Divestitures
• Identify and implement best practices and process improvements
• Conduct training sessions as needed: New clients/vendors, process changes, internal refreshers, and others as required
• Management of Operations Professional to include: daily supervision, performance management, career development through training, and backup.
• Maintains confidentiality and appropriate access of all employee information
• Perform other duties as assigned.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.

KNOWLEDGE, SKILLS, & ABILITIES – This position requires the following minimal requirements:

• Organization – proactive in prioritizing needs and effectively managing priorities.
• Communication – communicates clearly and concisely.
• Presentation – able to present market updates and findings in an organized fashion.
• Interpersonal Skills – able to work effectively with other employees, supervisors, and external parties.
• Customer orientation – establishes and maintains long-term customer relationships building trust and respect among assigned team and superiors.
• Tactical Execution – oversees the development, deployment, and direction of complex programs and processes.
• Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures, and systems.
• PC Skills – demonstrates proficiency in Microsoft Office Suite as required.

EDUCATION – Bachelor’s degree in related field or equivalent experience

EXPERIENCE – Minimum 3-5 years management experience in MSP that includes supervisory responsibilities of 3-4 direct reports.

CERTIFICATE/LICENSE – None

PHYSICAL DEMANDS/WORKING CONDITIONS –

• Requires prolonged sitting and exert up to 30 lbs force occasionally and/or up to 20 lbs frequently.
• Requires and some bending, stooping, and stretching

• Require clarity of vision, eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound
• Require dexterity to type at least 40 WPM
• Experience with Microsoft Office, Outlook, Excel, general office products

Work is performed in an office environment and involves frequent contact with staff and the public.

Are you looking for a healthcare career that offers opportunities for personal and professional growth? Look no further than HealthTrust Workforce Solutions. At HealthTrust, we believe that healthcare is all about people - those who provide it and those who receive it. As a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals, we are the largest managed services provider in the healthcare industry. With over 28,000 professionals placed in healthcare roles each year, we take pride in expanding skill sets, broadening career horizons, providing economic stability, and cultivating personal growth. Join us and pave the way for a fulfilling healthcare career.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Program Manager WFH opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.