What are the responsibilities and job description for the Customer Experience Manager position at Healthy Alternative Natural Food Markets?
Job Description
We are seeking a highly motivated and experienced full-time manager. The manager will lead all store staff and is accountable for all department operations, with the goal of providing a healthful environment and rewarding experience for our customers.
Necessary Qualities:
- Customer Service: Exceed customer expectations for service.
- Adaptability: Deal with frequent change, manage competing demands, and handle unexpected events with a positive attitude.
- Leadership: Inspire, train and support staff in their professional growth. Solicit and incorporate feedback from customers and staff.
- Quality: Demonstrate accuracy and thoroughness, looking for ways to improve and promote quality, and apply feedback to improve performance.
- Quantity: Meet productivity standards and complete work in a timely manner.
- Ethics: Work with integrity and ethics, inspiring trust and upholding organizational values.
Responsibilities Include:
- Recruit, hire, develop, mentor and motivate staff.
- Maintain a primary focus on customer service.
- Complete daily ordering and receiving to achieve correct stock levels.
- Adjust product mix, stock levels, and merchandising to achieve revenue goals.
- Supervise all store departments to ensure optimal performance levels
- Achieve required sales, margin, expense, and labor targets.
- Maintain a safe, clean and well-organized working and shopping environment.
- Support and participate in employee training programs.
- Communicate and report to Store Owner.
- Complete projects and other duties as assigned.
Qualifications
- Must have computer skills and be able to operate necessary equipment.
- Must be able to lift/move up to 50 pounds.
- Knowledge of dietary supplements, natural and organic foods desired.
Salary is commensurate with experience.
Job Type: Full-time
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Beavercreek, OH 45431 (Required)
Ability to Relocate:
- Beavercreek, OH 45431: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000