What are the responsibilities and job description for the Guest Services Team Member position at Healthy America LLC?
SUMMARY The Guest Services Team Member will be a dynamic and customer-oriented individual that will be our guests first impression of the L.L wellness experience. The guest services team member will be the point person for all initial guest engagement and will be passionate about health, wellness, and authentic connection. They will be informing, communicating, connecting, and inspiring our guests with every interaction. The guest services team member is a consummate host, and a gatekeeper, delivering our guests the experiences they request, and illuminating them to additional services and experiences.
ESSENTIAL FUNCTIONS
- Greet guests upon arrival and provide them with information about our services and amenities.
- Assist guests with check-in and check-out procedures.
- Respond to guest inquiries and resolve any issues or complaints in a professional and timely manner.
- Coordinate with other departments to ensure guest requests are fulfilled promptly.
- Maintain cleanliness and organization of the guest services area.
- Upsell additional services and amenities to enhance guest experience.
- Handle cash and credit card transactions accurately and efficiently.
- Any other duties as assigned by Team Leader or Shift Leader.
JOB KNOWLEDGE, SKILLS, ABILITIES
This Guest Services Team Member must possess the following knowledge, skills, and abilities to demonstrate they can perform the essential functions of the job, along with the physical requirements, with or without reasonable accommodation.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and ability to remain calm under pressure.
- A passion for delivering exceptional customer service and creating memorable guest experiences.
- Thrives in an organic and evolving environment. Has the passion and ability to continue to learn and adapt to changing technologies and industry philosophies.
EXPERIENCE/EDUCATION REQUIRED
- Previous experience in customer service or hospitality industry preferred
