What are the responsibilities and job description for the Patient Referral Coordinator position at Healthy MD?
CORE JOB SUMMARY
Under the direction of the Manager, Patient Services, the Patient Services Representative will serve as the first point of contact between HealthyMD and our patients. They will also serve as auditors for our clinics.
CORE JOB FUNCTIONS
- Answer callers inquire via inbound calls/tele health
- Transfer patients that need immediate medical attention to the Site Manager, depending on location
- Performs data entry using the Electronic Medical Records (EMR) system
- Handles sensitive information with a high level of confidentiality
- Requires a professional and interpersonal skill to interact with clients, healthcare professionals, and staff via phone, email, fax, etc.
- Works and completes tasks in an EMR in a timely manner Perform standard operations procedures as outlines by HealthyMD.
- Performs other related duties and responsibilities as necessary by your supervisor
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School Diploma or equivalent
Certification and Licensing:
N/A
Experience:
At least 1 year of customer service experience
Knowledge, Skills and Attitudes:
- Excellent verbal and written communication skills with ability to interpret medical data essential.
- Ability to function independently, attend to detail, work under pressure, and prioritize multiple projects.
- Strong public relations abilities; professional appearance, attitude, and motivation essential.
PHYSICAL REQUIREMENTS/ WORKING ENVIRONMENT
The following sections capture the physical demands and working environment that are required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
Environmental Dimension
Never
Occasionally
Frequently
Constantly
Conditions of extreme heat or extreme cold
X
Wet/Humid conditions
X
Fumes/Dust/Dirt/Smoke
X
Confined areas
X
High places
X
Equipment in motion
X
High noise levels
X
Environmental hazards
X
Exposure to TB
X
Exposure to Blood-borne Pathogens
X
Exposure to Radiant Energy
X
Outdoor/Exposed areas
x
Equipment Used
Equipment Used
Never
Occasionally
Frequently
Constantly
Vehicle Type
Operate vehicles (Select Vehicle)
X
Use hand tools
X
Use power tools
X
Physical Requirements
Physical Dimension
Never
Occasionally
Frequently
Constantly
Weight
Sitting
X
Standing
X
Walking
X
Stooping/Climbing
X
Carrying
X
Kneeling
X
Crouching
X
Bending
X
Crawling
X
Reaching
X
Handling
X
Sensory Requirements
Sensory Dimension
Never
Occasionally
Frequently
Constantly
Vision Type
Vision
X
Depth Perception
X
Color Vision
X
Peripheral
X
Concentration
X
Use of keyboard or touchscreen
X
Talking
X
Feeling
X
Smelling
X
The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.
End of Job Description
