What are the responsibilities and job description for the Veterinary Receptionist position at Healthy Pets of Ohio?
Description
Welcome to Healthy Pets of Ohio, we would love to welcome you to our family! Our goal here at Heathy Pets is to create a rewarding & fulfilling environment to those who have a passion for pets. We want to change the perspective on what it means to work in veterinary medicine.
Our focus is to create a culture of positivity & growth within each of our practices. We feel as though if we take care of our people first & foremost then they will be equipped to care for the pets & their families who trust us to care for them. Our goal is to create a destination for veterinary professionals where they can have a long career and not just another job. We will provide opportunities to train you in your first role with us as well as opportunities to continue to grow & develop with us. A few of the benefits we offer to our employees include Health insurance, Dental insurance, Vision insurance, 401(k), Paid time off, Employee discount, & Flexible scheduling.
Position Summary:
Our front desk staff helps to set the tone for the entire client experience from their first interaction whether this is via a phone conversation or face-to-face interaction. This individual is often responsible for whether a client schedules their initial visit or comes back for follow-up care. Our front desk staff is an integral part of the overall team here at Healthy Pets. Without their role the medical team would be able to effectively fulfill their roles. This individual is one who must be able to take on many different facets within the hospital as many different situations will arise which they must be able to identify and know the appropriate next steps to ensure the patients receives what they need in a timely and correct manner.
Job Functions (may/may not include following duties)
- Greet & welcome each client as they enter the practice in a warm & welcoming nature
- Appointment scheduling based on needs of patients for well, sick, and surgical appointments
- Processing of payments after appointments have been completed
- Ensure lobby area remains clean and organized at all times
- High level of empathy for both patients & their owners is imperative
- Written communication correspondence with clients via e-mails
- Collection of messages in an accurate & complete manner for doctors/staff from clients
- High level of acumen in area time management, organization along with the ability to multitask is necessary
Requirements
- Required 1-year of previous experience in customer service
- Preferred experience in front desk role at veterinary or human medical office
- Able to maintain a professional demeanor during emotional and stressful situations
- Needs to be team player who is open to learn new skills, provide insight, and is adaptable
- Must possess excellent communication skills both verbal & written.
- Love & patience for animals
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $16