Intake Coordinator (English/ Creole)

JOB DESCRIPTION

TITLE:

Intake Coordinator

REPORTING TO:

CI&R Program Manager

DEPT.

Coordinated Intake & Referral

FLSA STATUS:

Non-Exempt

JOB SUMMARY

The Intake Coordinator completes the initial contact interview with pregnant women and parents of infants who were screened for or referred to Healthy Start and/or the Coordinated Intake and Referral (CI&R) unit. Through the initial contact, the Intake Coordinator will determine program eligibility and the need for further services based on the interview and comprehensive assessment. The Intake Coordinator will process Healthy Start pre- and post-natal risk screens and community referrals received from the local health department, and women with SOBRA Medicaid in Miami Dade County. All the work will be performed telephonically. The Intake Coordinator must observe HIPAA guidelines and maintain the confidentiality of information.

DUTIES AND RESPONSIBILITIES

* Initiate and complete initial client contact, within the specified program timeframes and guidelines, based on information provided on the prenatal screen, infant screen, or referral.

• Ensures that all client’s records are accurate, current and updated on a regular basis.
• Determine and designate a “Program Eligibility” based on the information provided by the client during the initial contact interview and take appropriate actions (e.g., either refer the case to a home visitation programs, wraparound services, or other appropriate program based on client intake) based on these findings.
• Provide referral information to educate and improve client’s knowledge and understanding of available community resources, as well as link clients to services that support the well-being of women during pregnancy and/or during child’s infancy (e.g., WIC, food banks, housing, mental health service, etc.). The referrals or information provided should be based on the risks identified through the prenatal or infant screen and/or the initial contact interview. Intake coordinator may facilitate the referral process, to ensure client is connected.
• Ensure referrals, as well as closures, have been appropriately linked and documented within the database system and agency data function.
• Ensure required efforts are made when attempting to reach clients, as stated in the program’s guidelines.
• Follow appropriate telephone etiquette when answering incoming calls, when leaving messages (e.g., identify yourself and program, speak clearly when leaving messages, etc.) and or taking messages accurately by verifying callers information.
• Develop and maintain a comprehensive understanding of maternal/child health issues that are deemed risk factors during pregnancy and early childhood.
• Generate necessary correspondence in compliance with program guidelines of expected communications with clients and providers.
• Responsible for maintaining established quantity and quality standards.
• Professional work documentation and time management skills.
• Develop and maintain good working knowledge of the Well Family System and State of Florida Healthy Start Standards and Guidelines.
• Ensure referrals, as well as closures, have been appropriately linked and documented within the database system and agency data function.
• Prepare and submit appropriate administrative reports, accurately and on a timely basis (e.g., caseload reports, timesheets, etc.).
• Participate in training, supervision and team meetings, as requested.
• Abide by all HSCMD policies and standards of conduct.
• Performs other duties as deemed necessary to the success of the Coalition.

Performance Standards:

1. Attainment of Annual goals established between supervisor and employee.

2. Annual Performance Appraisal for Administrative Level.

SKILLS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience and Education:

· Minimum BA/BS in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field in an accredited program plus 2 years of public health/community development experience.

· Other trainings, education and/or experience may be substituted for certain minimum qualifications.

Required Skills and Abilities:

· Able to work effectively with a diverse population

· Able to work in a fast pace and constantly changing professional environment

· Able to work well with a team

· Excellent communication skills, both written and oral

· Ability to communicate effectively in verbal and written English and Creole

· Excellent interpersonal skills

· Understanding of cultural diversity

· Able to prioritize and work well in a fast pace and changing professional environment

· Self-directed and able to work with minimal supervision

· Working knowledge of MS Office products (i.e. Excel, Word, and Outlook)

Job Type: Full-time

Pay: $20.19 - $23.07 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $20 - $23