What are the responsibilities and job description for the Host/Hostess position at Hearsay Gastro Lounge?
We are looking for a hospitable and attentive Host/Hostess to join our fine dining restaurant team. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to provide exceptional customer service. As a Host/Hostess, you will be the first point of contact for our guests, ensuring a smooth and memorable dining experience from the moment they arrive.
Responsibilities:
- Greet guests upon arrival with a friendly and welcoming attitude, providing a positive first impression of the restaurant.
- Manage reservations and seating arrangements efficiently, accommodating guests' preferences and optimizing table turnover.
- Maintain knowledge of table availability, server sections, and special events to effectively organize seating.
- Escort guests to their tables and present menus, providing information on daily specials or promotions.
- Monitor the waiting list, anticipate guest needs, and manage guest flow to ensure a comfortable and enjoyable experience.
- Coordinate with servers, bartenders, and management to ensure smooth communication and efficient table turnover.
- Answer phone calls, handle inquiries, and assist with reservation inquiries or changes.
- Assist in maintaining the cleanliness and organization of the reception area.
Requirements:
- Proven experience as a Host/Hostess or in a customer service-oriented role, preferably in a fine dining or upscale restaurant environment.
- Exceptional communication and interpersonal skills with a polite and welcoming demeanor.
- Strong organizational skills with the ability to handle multiple tasks in a fast-paced setting.
- Professional appearance and demeanor.
- Ability to remain calm under pressure and provide courteous service during busy periods.
- Familiarity with reservation management systems is a plus.
- Flexibility in working hours, including evenings, weekends, and holidays.
Benefits:
- Competitive hourly wage.
- Opportunities for growth and advancement within the restaurant.
- Employee meal discounts and other perks.
- A positive and collaborative work environment within a prestigious fine dining establishment.
Join our team and contribute to creating an outstanding dining experience by providing exceptional hospitality and service from the moment our guests arrive. Be a part of a dynamic and customer-focused team dedicated to delivering excellence in a fine dining setting.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $12 - $14
