Manager, Membership Operations

Job Description

Your impact:

We are looking for a Manager of Membership Operations on the Consumer team who is creative, solutions-oriented, and customer-focused, to create a seamless experience for subscribers across the Hearst portfolio. This role will be responsible for the growth and retention of all Membership tiers; partnering with various functions across Edit, Product, Creative, Customer Service, and Marketing.

The ideal candidate will have great attention to detail, ability to work across multiple systems, a strong analytical skillset, cross-functional experience working with many internal and external partners, and a proven ability to communicate with key stakeholders.

Responsibilities

• Manage the product catalog of subscription tiers, pricing, and promotions within a subscription platform
• Update landing pages/emails to drive new member acquisition and drive engagement retention of existing subscribers
• Coordinate and rollout new programs, offers, and benefits for a key brand within the Hearst portfolio with cross-functional teams
• Work with analyst to create and distribute reporting on performance to key cross-functional stakeholders to inform content and overall strategy
  
  

Qualifications

• 4 years of relevant experience, including ecommerce, subscriptions, business/marketing analysis, or similar cross-functional role
• 4 experience working in an Ecommerce or subscriptions platform
• Strategic thinker with strong relationship management, communication, and presentation skills
• Excellent quantitative skills, particularly using Microsoft Excel
• Innately curious, always asking “how can we do this better?” and providing actionable solutions
• Team player, ability to be flexible, work with, and learn from many different partners
• Ability to take initiative and be a self-starter
• Proficient in Google Analytics, Looker, or other business intelligence/reporting tools
• Familiar with media metrics throughout the funnel from traffic to subscription conversion rates
• Media experience a plus
  
  

The base salary for this role is between $76,000-90,000. The actual base pay offered is dependent upon many factors, such as: transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Hearst Magazines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.