Manager of Implementation

The Opportunity

Homecare Homebase is searching for a Manager of Implementation who will help lead a team of trainers / consultants towards success. This leader will aid in our efforts to create a culture of excellence, accountability, and proven outcomes. This person will play a critical role in evolving our Implementation team through the growth and development of our team members, as well as meet the implementation expectations of our clients who purchase the best in class EMR solution, Homecare Homebase.

The Challenge

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Manager of Implementation, you will be responsible for developing and leading a group of trainers / consultants through projects for multi-site locations across the United States. You will be responsible for:

• Employee Utilization and Productivity
• Quality Improvement
• Client Satisfaction
• Client Contract and Expense Management
• Employee Performance Management
• Process Improvement
• Attrition Management

What We're Looking For

Homecare Homebase’s mission is to empower exceptional care for all the clients we serve. The Manager of Implementation supports this mission by providing leadership for the department’s people, processes, and technologies as well as supporting our strategic company goals.

We are looking for a talented, passionate individual that can show us:

• Leadership abilities that will support the successful management, growth, and development of assigned trainers / consultants within the implementation team.
• A desire to streamline implementation processes as it relates to client adoption, employee commitment, creating additional revenue streams, and process automation.
• The skills to communicate with clients and project leaders in regards to the progress of their implementation and if necessary diffuse escalations.
• A passion for customer service that will wow our client base by providing implementations that achieve the ROI and value associated with the solution.
• An understanding of how to implement best practice for Discovery, Design, Build, Test, Deploy, and Adoption phases of the process.
• The ability to create and maintain a standard approach to train the staff on scenario based curriculum.
• The ability to execute on all business initiatives and goals for the implementation team.
• The ability to travel up to 50% to build client relationships and conduct employee quality reviews.
• The necessary skills to act as liaison between clients and Homecare Homebase’s internal departments: Client Services, Client Success, Product Management, Development, and Quality Assurance teams to coordinate resolutions to client concerns that may impede successful use of the application.

Education requirements: this career opportunity requires a Bachelor's degree in business or a related field, or an equivalent combination of some college and significant work experience.

What You Can Expect from Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.

A Leader who cares. President Luke Rutledge has continued the mission to create a culture that cares – one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.

Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full- and part-time career opportunities to fit life's unique demands.

A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

About Homecare Homebase

Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results.

Sound like a good fit? Please take a moment to apply for this position.

This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.

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