What are the responsibilities and job description for the Customer Success Strategist position at Hearst?
Job Description
Role Overview : Hearst Newspapers is searching for a dynamic Customer Success Strategist to support our digital advertising teams. You will be responsible for building and maintaining strong customer relationships, ensuring client satisfaction, and driving retention and revenue growth. This role involves managing digital media campaigns, providing in-depth performance analysis, and offering strategic recommendations to improve customer outcomes. You will work closely with sales teams and internal departments to meet and exceed customer expectations, ensuring customers realize maximum value from the company's digital marketing solutions.
Why The San Antonio Express News? Our people make the difference! Our diverse team is filled with passionate individuals who want to win. We offer an upbeat and collaborative working environment where challenging the norm is encouraged. With ample opportunities to learn new skills and advance within the organization, our team members are given the tools to learn and grow their careers.
What will you do?
- Customer Experience : Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management.
- Data Analytics : Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization.
- Pipeline Management : Develop and nurture long-term client relationships, with a focus on increasing retention and growing revenue.
- Product Expertise : Become an expert on our digital and print products / services.
- Client Interaction : Provide proactive customer support, addressing any concerns or issues that arise and ensuring timely resolution.
- Client Solutions : Recommend new products and promotional opportunities to current clients and handle objections efficiently.
- Collaboration : Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth.
- Implementation : Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations.
- Forecasting : Manage client pipeline and monthly revenue forecast in Salesforce.com. Stay up to date on industry trends and best practices, continuously seeking ways to improve client outcomes.
- Advertising Solutions : Create and deliver customized performance reports on digital media campaigns (including SEO, SEM, social media, and web analytics), providing actionable insights and recommendations.
What will it take to be successful?
What we're looking for :
What we offer :
Our Benefits : At Hearst Newspapers we not only support our employees through personal and professional development, but we also believe in promoting each individual's physical, financial and emotional wellbeing (and that of their family). Our industry-leading benefits include :
Join us at The San Antonio Express News and become part of a team that values innovation, collaboration, and customer success. Apply now to make an impact in the San Antonio advertising market!
About Business Unit :
About Hearst Newspapers :
With 2,500 employees across the nation, HNP represents a network of 24 daily and 52 weekly publications, including the San Francisco Chronicle, Houston Chronicle, San Antonio Express-News and Albany Times Union, several top digital-only news and lifestyle sites, marketing services businesses, and entertainment businesses such as King Features Syndicate. At HNP, we are investing in new and innovative ways to tell stories-growing newsrooms, diversifying tools, evolving platforms-to support the millions of people who trust us each month to help them make decisions, take action and be inspired.
Be a part of something bigger-Your Headline Awaits
