Operations Manager, Technology Portfolio

The Hearst Corporation Office of General Counsel (OGC) is a dynamic legal department which functions as a full-service in-house boutique law firm for all facets of the Hearst Corporation’s roughly 370 businesses.  Among largest diversified media and information companies, Hearst has been leading innovation for over a century, driving purpose, integrity, and care. The company’s diverse portfolio includes global financial services leader Fitch Group; Hearst Health, a group of medical information and services businesses; Hearst Transportation, which includes CAMP Systems International, a major provider of software-as-a-service solutions for managing maintenance of jets and helicopters; ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; 35 television stations; 28 daily and 50 weekly newspapers; digital services businesses; and more than 200 magazine editions around the world.  With 20,000 employees operating in more than 40 countries, Hearst is a Fortune 500-level company by all metrics.

Position Summary
The Operations Manager, Technology Portfolio will play a critical role in optimizing daily legal operations and lead the department’s technology project portfolio. Reporting to the Senior Director of Operations, this role will drive the transformation and continuous improvement of systems and processes, coordinating cross-functional efforts.  This role partners closely with legal and business stakeholders, including Technology. This position entails overseeing project lifecycles, ensuring timely delivery within scope and budget, and maintaining clear communication with project resources and stakeholders across time zones.

Key Responsibilities

Portfolio Management

• Manage the portfolio of technology projects, maintaining consistent progress through clear project plans, active communication and attention to deadlines. Lead across the project lifecycle—from business case development to implementation and change management.
• Track tasks, projects, and time management, ensuring alignment with business objectives.
• Identify and address resource or scheduling conflicts, collaborating with project managers and leadership to resolve issues.

Project Management & Process Improvement

• Collaborate with internal stakeholders to identify and streamline work processes.  Analyze and document current business processes, then collaborate with stakeholders to design solutions.
• Facilitate stakeholder interviews, workshops, and design sessions to capture business needs and translate them into actionable project plans, user stories, and technical requirements.
• Organize regular technology showcases and pilots to evaluate potential solutions, gather feedback, and recommend options, including pricing and deployment plans.
• Translate business requirements into functional specifications and project milestones.
• Lead vendor review and selection processes, including managing RFPs, contract reviews, and risk assessments.
• Perform detailed project planning, including process design, data migration, quality assurance, and user acceptance testing.
• Manage project deliverables by coordinating internal and external resources, keeping projects on schedule, within scope, and on budget.

Technology Enablement & Training

• Develop and execute communication, training, and documentation strategies for stakeholders.
• Serve as system administrator for assigned legal technology platforms, driving adoption, user engagement, and feedback loops.
• Track user experience metrics and coordinate engagement surveys to inform continuous improvement

Reporting & Presentation

• Deliver polished presentations, dashboards, status reports, business recommendations, and quarterly business reviews. 
• Define key metrics on risk and performance. Ensure performance against KPIs is measured and reported on a regular cadence.

Additional Responsibilities

• Provide backup support for Operations team members as needed.

Qualifications

• Bachelor's degree in business administration, management, technology, engineering or operations (preferred). Certifications in Agile (Scrum Master) or Six Sigma experience highly desired. 
• Minimum 4–5 years as a Business Analyst or Project Manager in a corporate legal, project management office, or management consulting environment.
• Strong interpersonal and collaborative skills, a proactive orientation with the ability to influence and build credibility and consensus across diverse stakeholders. Prior experience with attorney client group preferred.
• Demonstrated experience with portfolio and project management, in fast-paced and data-driven settings. Proven success in adapting to changes, resolving conflicting priorities and delivering results on time.
• Technical knowledge of legal technologies, relational databases, SharePoint, Power Automate, RPA, NLP, and Generative AI tools required. Some coding / developer experience highly desired.

In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in New York City.  The reasonable estimate, if hired in New York City, is $120,000-$140,000.  Please note this information is specific to those hired in New York City.  If this role is open to candidates outside of New York City, the salary range would be aligned to that specific location.  A final decision on the successful candidate’s starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education.  Hearst provides a competitive benefits package, including medical, dental, vision, disability and life insurance, 401(k), paid holidays and paid time off, employee assistance programs, and more.

Salary : $120,000 - $140,000