What are the responsibilities and job description for the Hotel Scheduling Assistant position at Heart and Sail Excursions?

This is a remote position.

As a Virtual Hotel Scheduling Assistant you will work from home to support hotel operations by managing room bookings schedules and reservations. This offers an opportunity to earn up to $65000 annually in commission. You will ensure efficient and organized hotel operations while providing excellent customer service to guests and clients.

About Us : We are a leading travel company specializing in creating unforgettable vacation experiences. Our business is built on partnerships with awardwinning suppliers ensuring our clients have access to the best deals and experiences around the world. We are currently seeking Hotel Scheduling Assistant to join our team. This is a fantastic chance for individuals looking to work from home enjoy travel perks and be part of a dynamic and supportive team.

Responsibilities :

Coordinate and manage hotel room bookings and reservations including checkins checkouts and room assignments
Communicate with guests via phone email or online platforms to confirm reservations address inquiries and assist with special requests
Update and maintain the hotels booking system with accurate and uptodate information regarding room availability rates and promotions
Work closely with hotel staff including front desk agents housekeeping and management to ensure smooth checkin and checkout processes for guests
Handle guest inquiries complaints and feedback professionally and promptly resolving issues to ensure guest satisfaction
Assist in managing group bookings events and special occasions coordinating room allocations and logistics as needed
Monitor and manage room inventory optimizing occupancy and revenue through strategic pricing and promotions
Collaborate with sales and marketing teams to promote hotel offerings packages and discounts to maximize bookings and revenue
Prepare daily weekly and monthly reports on room occupancy revenue and guest feedback for management review
Stay updated on hotel policies procedures and industry trends to provide accurate information and excellent service to guests

Qualifications :

High school diploma or equivalent; additional education or training in hospitality or hotel management is a plus

Previous experience in hotel operations front desk reservations or a related role preferred but not required

Proficiency in using hotel booking systems property management software and Microsoft Office Suite

Excellent communication and customer service skills with a friendly and professional demeanor

Strong organizational skills and attention to detail with the ability to multitask in a fastpaced environment

Problemsolving abilities and the capacity to handle guest inquiries and complaints effectively

Ability to work independently and collaborate with team members virtually

Flexibility to work varying hours including evenings weekends and holidays based on hotel needs

Knowledge of hotel operations room types rates and hospitality industry standards

Working Conditions :

This is a virtual position allowing you to work from home and manage hotel scheduling tasks virtually

Flexible hours may be required to accommodate hotel operations and guest needs

Training and support will be provided to help you succeed in your role as a VirtualHotel Scheduling Assistant

Join us in this rewarding chance to earn up to $65000 yearly in commission while contributing to the success of our hotel operations and providing excellent service to guests!

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Salary : $65,000

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Hotel Scheduling Assistant

What are the responsibilities and job description for the Hotel Scheduling Assistant position at Heart and Sail Excursions?

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