What are the responsibilities and job description for the Office Coordinator position at Heart City Health?
Position Summary
The Office Coordinator has specific responsibility to oversee the daily operation of a federally qualified health center individual office to assure accurate and timely response to patients, staff, and physicians’ needs.
Principal Duties and Responsibilities
- Supervision of front desk, phone and clinical staff ensuring that the office work process is run smoothly and professionally, and that patients receive excellent service from all office staff.
- Guiding staff and patients through admissions and correct medical administrative protocols
- Work with onsite staff to check and verify information on patient medical records.
- Maintaining adequate medical supplies for the facility.
- Coordinating admissions and discharge of patients in jockeying each provider’s schedule.
- Ensuring that forms and documents are correctly filled in and appear in the EHR.
- Handling of all complaints and queries professionally.
- Must work together with Clinical Managers to coordinate activities and enhance teamwork between clerical staff and the clinical staff of health center.
- Review and assure compliance with policies and procedures of Heart City Health Center, Indiana State Department of Health, federal regulators and other legal entities.
- Review daily reports to track posting of payments and monitor daily deposits/cash drawers.
- Participate actively in health center Management Team, Corporate Compliance activities, training, and customer service activities.
- Assure the confidentiality of all patient information in compliance with HIPAA.
- Is courteous and respectful of fellow employees, patients, and the public.
- Conduct support staff meetings monthly with written agendas.
- Other duties as assigned.
Required Knowledge, Experience or Licensure/Registration
- Bachelor’s degree; and/or equivalent combination of education/work experience.
- Minimum of three to five years medical office experience. Proficient in all Microsoft 365 and cloud products.
- Previous experience with EMR required. Experience with AthenaHealth EMR software is preferred
- Attention to detail and prompt resolution of issues. Good oral and written communication skills.
- Excellent time management skills and organizational abilities.
- Top-notch client interaction skills.
- Ability to work in a high-pressure environment.
- Attention to detail and process-orientated thinking.
- An understanding of emergency protocols and safety guidelines.
- The ability to work independently and multitask.
- Commitment to the mission of Heart City Health.
- Previous supervisory experience required.
Physical Requirements:
- May require some walking about and sitting at a computer for extended periods of time.
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