What are the responsibilities and job description for the Patient Service Rep / Front Desk position at Heart City Health?
Position Summary :
The Front Desk is responsible for the first impression of our organization. Friendly, respectful and supportive interactions between our patients and other team members are required. Additionally, this position is responsible for appointment scheduling, handling fees for service and operating general office equipment.
Essential Functions :
- Greets patient(s) and offers assistance in a friendly and professional manner
- Assists the patient as necessary and / or directs the patient to the proper authority or correct department to address the individual's needs
- Answers incoming or transferred phone calls in a friendly and professional manner
- Responds to telephone inquiries as able and necessary, directs and announces calls to the correct department and / or takes and relays accurate, detailed messages to staff in a timely fashion
- Resolves or refers unresolved customer grievances to the appropriate designated department / person for further investigation and action plan resolution
- Schedules appointments for both new patients and for the routine, preventative care of established patients
- Efficiently operates office machines such as photocopier, fax, postage, scanner and personal computer
- Handles business transactions with accuracy and provides proper documentation for each transaction
- Records and verifies the personal / confidential information of patients
- Maintains and updates office supply logs
- Keeps work area and lobby clean and organized
- Trains new employees as requested or required
- Other duties as assigned
Knowledge, Skills and Abilities :
Education, Experience and Licensure :
Physical Demands :
Work Environment :
Professional, fast-paced office work environment
