Quality Improvement Coordinator

Position Summary:   

The Quality Improvement Coordinator is responsible for assisting the Director of Quality and Compliance, with all Quality / Performance Improvement programs and activities within the organization.  In addition, he/she is the primary individual responsible for process improvement and staff training for health center employees.

Essential Functions:            

1. Assists HCHC’s Director of Quality and Compliance in the development and implementation of appropriate comprehensive quality improvement plans and programs including HCHC’s annual performance improvement plan (PIP)
2. Promotes Lean Six Sigma, continuous improvement, and organizational learning philosophies and methods throughout the health center system
3. Conducts periodic ongoing quality audits and reviews, including medical records audits, and reports deficiencies identified by internal/external surveys and audits to Chief Quality Officer
4. Collects quality and performance information to analyze process effectiveness from such sources as staff feedback, patient complaints, feedback from staff members, satisfaction surveys, etc. 
5. Conducts periodic reviews of quality measures, (e.g., Meaningful Use, Clinical Performance Measures, Uniform Data Systems, HEDIS etc.), with HCHC’s medical providers and their care teams
6. Utilizes IT applications for preparing status reports, progress updates and other documentation as required
7. Consults with subject matter experts and management to conduct current state assessment, gap analysis, root cause analysis and recommend appropriate solutions
8. Participates in testing and piloting of performance improvement solutions and other processes necessary to evaluate the effectiveness of training courses, materials, and job aids
9. Assists the Chief Quality Officer in the development, implementation, enforcement and review of all HCHC clinical, safety and security policies and procedures as appropriate
10. Other duties as assigned

Knowledge, Skills & Abilities:

1. Knowledge of community health care and primary care
2. Knowledge of principles related to Patient Centered Medical Home (PCMH), Meaningful Use (MU), Health Effectiveness Data and Information Set (HEDIS) and Uniform Data Systems(UDS)
3. Knowledge of the Continuous Quality Improvement process and Performance Improvement program design and implementation as well as the ability to recommend process and systems improvements
4. Knowledge of the principles and processes of chronic disease management as well as evidence-based practices related to chronic disease management, and Clinical Quality Measures.
5. Above-average computer skills; Outlook, Windows, Microsoft Office applications; knowledge of software data management systems
6. Ability to adapt quickly to changing conditions and assimilating new processes into job function

Education, Experience and Licensure:

1. Bachelor’s degree in  Healthcare or Health Administration,  , OR Indiana License as Licensed Practical Nurse or Registered Nurse is required
2. Minimum of  five (5) years experience in a hospital, clinic, or health care related environment required.
3. Relevant risk management /quality improvement experience & BLS required
4. Skilled & experienced in MicroSoft Office, Excel, Visco, Electronic Health Records.

Physical Demands: 

1. May sit and/or stand for long periods of time
2. Must be able to see and hear within normal range with or without correction device(s)
3. Dexterity and hand to eye coordination as normally associated with operating office equipment, computers and telephones