Receptionist

Reception Staff:

Harbin Hot Springs is looking a dependable individual to join our Reception Staff. The Hot Springs is a nonprofit clothing optional hot spring retreat center located in Middletown, CA. Our hot springs facilities are open to the public (24hrs per day, 7 days per week, year-round, this includes all holidays).

Currently our facilities consist of 35 guest rooms and 10 administrative buildings along with many hot spring fed pools. The facilities will grow over time as we rebuild.

This job entails working to help check in guests and book reservations for our Retreat Center.

WORK INVOLVES:

• Checking in guests with our software program & Temperature Screening each guest
• Recording Cash/Credit Card transactions
• Orienting each guest to the facilities rules and regulations
• light office work tasks (printing, leaflet paper folding, and general office support work)

EXPERIENCE AND SKILLS:

• Great Custom Service skill sets are appreciated. We look for friendly kind staff that have good communication skills and are reliable.
• Ability to take initiative and be detailed oriented with awareness of both accurately taking customer information, both over the phone and in person.
• Some familiarity with basic computer functions and willing to learn new software for check in procedures.
• works well in small spaces
• cash handling skills are a plus
• some familiarity with Massage/Wastu modalities is a plus if booking at the Health Services desk.
• ability to multi-task both with in person customers and over the phone customers.

PHYSICAL REQUIREMENTS:

• Being able to maneuver in small spaces and stand for long period of time, carry and lift up to 10-25 pounds on a semi- regular basis, and being able to perform daily repetitive hand and body movements as it pertains to general Reception check in procedures.
• Always wear appropriate and job specific PPE (personal protective equipment) .
• Ability to retain the many specific rules and requirements for booking reservations and clearly communicate those to guests either over the phone or in person. Ability to verbally educate each guest on the rules and regulations in addition to answer any additional questions guests may have about their stay with Harbin.
• Undergo a Background Check by our vendor Verified First.
• Comfortable working in a small office environment

COMPENSATION:

• The pay for this position is ($16/hr)
• Some Training/Orientation will be provided both for the job duties and the uniqueness of working in a clothing optional hot springs retreat setting. (clothing optional in approved areas only)

Job Types: Full-time, Part-time

Pay: $17.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $16 - $17