What are the responsibilities and job description for the Call Center Manager position at Heart Heating Cooling Plumbing & Electric?
Job Details
Job Title : Call Center Manager
Pay : $70,000 to $75,000
Job Type : Full Time
Location : On-Site
Job description
Welcome to Heart Heating, Cooling, Plumbing, and Electric, Colorado’s premier home and commercial services company. We pride ourselves on having the best service, best workplace and best team in the state. And we’re looking for top talent to join our team as our Call Center Manager.
Let Heart be part of your life’s journey.
Being the heartbeat of Colorado’s Heating, Cooling, Plumbing, and Electrical industry means our heart reflects something bigger than ourselves, something that connects us all.
WHY WORK FOR US?
A job isn’t just about the salary. It’s the workplace, the responsibilities, your co-workers, and the benefits that come with the position. In this role, you’ll receive the following :
Company provided health insurance for you and your family – no cost to you!
Dental insurance for you and your family- company subsidized
Vision insurance for you and your family - company subsidized
Participation in our industry leading “no accrual” PTO program, offering the ability to take time off without having to worry about whether or not you have enough accrued time to use.
401(k) with 100% company matching up to the first 4% you contribute
Bi-Weekly Breakfast at Team Meetings
Team Events
Position Summary :
- Provide daily direction and communication to employees to ensure client calls are answered in a timely, efficient and knowledgeable manner.
- Assist with supervising and dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction.
- Provide continual evaluation of phone calls with clients, processes, and procedures. Develop methods to improve area operations, efficiency, and service to both employees and clients.
- Resolve client concerns timely and efficiently.
- Provide feedback and coaching on a regular basis to each team member, verbally and in writing.
- Responsible for the daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward / recognition programs.
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Other duties as assigned
JOB QUALIFICATIONS
Background check and Drug Test required for hire. Heart is a drug free employer, which includes marijuana.
EXPERIENCE
PI261232749
Salary : $70,000 - $75,000