Quality Coordinator

• Associates degree in a healthcare related field, or a combination of education and directly related experience.
• Minimum of 2 years in healthcare administration, practice management, or a related field.
• Bi-lingual preferred but not required
• Demonstrated oral and written communication skills.
• Strong knowledge of healthcare, clinical fundamentals and preventive healthcare standards
• Computer skills and knowledge of applicable software programs including Excel, Word, and PowerPoint.
• Ability to work with diverse populations.

• Assist in the collection, organization, and basic analysis of patient care data related to clinical quality metrics, including UDS, HEDIS, and internal performance indicators.
• Monitor and support closure of clinical care gaps through identification of open care gaps, education and communication of open gaps to care team members.
• Conduct patient outreach, including scheduling appointments, inquiring about preventive screenings completion, and documenting patient interactions in the electronic health record (EHR).
• Support quality improvement activities by participating in team meetings and improvement cycles (e.g., Plan-Do-Study-Act).
• Upload care gap closure documents and maintain accurate records in the EHR to ensure data integrity and proper tracking of quality measures.
• Collaborate with clinical staff to provide reminders about care gaps and assist with patient follow-up efforts.
• Utilize data tools such as registries and reports to help identify trends, patient needs, or areas for improvement.
• Communicate effectively with team members and departments regarding quality-related information, initiatives, and processes.
• Assist with the preparation of quality reports and presentations for internal stakeholders.
• Support internal audits and assist during regulatory or compliance reviews as needed.
• Identify patients with Limited English Proficiency (LEP) or other communication needs and coordinate appropriate interpretation services.
• Perform other related duties as assigned, supporting the organizations commitment to improving patient outcomes and quality of care.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing job duties, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

As a Federally Qualified Health Center (FQHC) with NCQA recognition as a Patient Centered Medical Home, the employee will advocate for patients best interest and make recommendations for patient special needs such as interpreter services; identified barriers to care such as transportation, medication assistance, outreach, and health education; influence patients engagement in their care whenever applicable; promoting a continuum of safety, quality, and cost-effective patient care.

To provide quality healthcare with compassion and respect to the communities we serve.

Integrity * Quality * Respect * Collaboration * Compassion