Care Coordinator Hospice

We are hiring for a Clinical Care Coordinator Hospice (LPN).

At Heart of Hospice in Hattiesburg, MS, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.

We strive to offer benefits that reward the whole you!

• employee wellness programs
• flexibility for true work-life balance
• holidays & paid time off
• continuing education & career growth opportunities
• company-wide support & resources to help you achieve your goals

Take your career to a new level of caring. Apply today!

• Responsibilities for internal Candidates

The Clinical Care Coordinator serves as an assistant to the agency Executive Administrator, Executive Director, Director of Clinical Operations, and/or Patient Care Manager to ensure accuracy of patient electronic medical records information and documentation of hospice agency care processes.

• Assists with phone calls to and from field staff, physician offices, referral sources, patients, and residential and healthcare facilities. Takes messages and receives physician verbal orders, as needed. Fields all phone calls and completes all follow-up in a timely manner.
• Frequently monitors the status of incoming faxes, following up with the appropriate person, as needed.
• Maintains competency through assigned online courses and required in-services.
• Assists with visit verification, scheduling, and projection of visits, according to visit frequency orders and
• Maintain up to date knowledge, understanding, and skills related to the electronic medical record documentation system, all patient care system applications, and hospice agency operations applications such as Outlook, Teams, learning management system, and policy and procedure manuals.

• Utilizes an automated scheduling system to maintain a calendar of services for patients.
• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and/or delivered visits.
• Helps to manage order tracking, IDG preparation, and other tasks associated with the management of patient care.
• Monitors pending referrals daily and assigns registered nurse or advanced practice nurse for all start of care visits.
• Demonstrates appropriate communication and follow-up when answering phone questions from patients, families, referral sources, staff, and other community resources.
• Reviews Unverified Visit report daily. Communicates daily with field staff and/or clinical lead to resolve any visits in late, pending, unverified, or incomplete status.
• Runs Scheduling Request report daily. Completes scheduling requests according to physician orders for visit frequencies during the Medicare week.
• Monitors productivity and distribution of visits and communicates any needed changes with the clinical leader, as appropriate.
• Ensures that the patient visit schedule supports continuity of care and excellence in patient care management by scheduling most nursing visits to the patient’s designated RN Case Manager, Social Worker,
• Chaplain/Spiritual Counselor, and Aide.
• Participates in patient care team meetings to assist with facilitating timely care, via the scheduling process, to patients suffering from symptom crises, transitioning to end of life, or who are experiencing other immediate physical, psychosocial, or spiritual care needs.
• Continually monitors assigned workflow and processes all tasks, coordination notes, and administrative tasks in a timely manner.
• Assists with coordination, scheduling, and tracking of all visits to ensure compliance with all hospice policies and state and federal regulatory requirements.
• Maintains annual competencies and participates in in-service programs as assigned
• All other duties as assigned.

Education Requirements

• High school education or equivalent experience requirements

Experience Requirements

• Minimum one year of scheduling experience in health care setting using an online scheduling system.

Skill Requirements

• Exceptional organizational, customer service, communication, and decision-making skills required.
• Working knowledge of state and federal regulations governing the hospice Interdisciplinary Group (IDG) requirements, Aide and/or LPN/LVN supervisory visit requirements, and assessment visit requirements.
• Follows the approved plan of care frequency.