What are the responsibilities and job description for the COMMUNITY HEALTH WORK - INFANT MORTALITY position at HEART OF OHIO FAMILY HEA LTH CENTERS?
Job Description
Job Description
Summary : The Community Health Worker – Infant Mortality will primarily be assisting patients with the social determinants of health within our clinic. This CHW position will focus primarily on assisting pregnant and post-partum women with an emphasis on decreasing infant mortality. The position will assist patients through a variety of methods, including clinic visits, phone visits, and home visits. CHW's will work closely with medical providers, staff, and other agencies to improve patient care and outcomes.
Reports to : Women’s Health Program Manager
Manages : No
Dress Requirement : Business Casual
Work Schedule :
Monday through Friday during standard business hours
Times are subject to change due to business necessity
Non-Exempt
Requirements :
Any combination of 3 years health / social services experience and / or education
Verifiable good driving record and reliable transportation
Background check and fingerprinting
Bilingual (Spanish / Somali / Nepali) encouraged to apply
Key Responsibilities :
Help to address patient social needs through phone visits, in person visits, and home visits. Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.
Follow-up with patients about health management / care plans with both patients and providers. Help patients understand their plan of care.
Call patients who miss appointments or are due for needed medical care to get them into the clinic for needed care.
Link patient to resources to help in management of chronic health conditions as needed.
Help patients with insurance application and track completion.
Document activities, service plans, and results in an effective manner while adhering to the policies and procedures in place
Work collaboratively and effectively within a team
Establish positive, supportive relationships with participants and provide feedback
Facilitate communication and coordinate services between providers
Motivate patients to be active, engaged participants in their health
Effectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff
Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations
If bilingual, provide interpretation for patients.
Other duties as assigned
Physical Demands and Requirements : these may be modified to accurately perform the essential functions of the position :
Mobility = ability to easily move without assistance
Bending = occasional bending from the waist and knees
Reaching = occasional reaching no higher than normal arm stretch
Lifting / Carry = ability to lift and carry a normal stack of documents and / or files
Pushing / Pulling = ability to push or pull a normal office environment
Dexterity = ability to handle and / or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
Hearing = ability to accurately hear and react to the normal tone of a person’s voice
Visual = ability to safely and accurately see and react to factors and objects in a normal setting
Speaking = ability to pronounce words clearly to be understood by another individual
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