Job Description
Job Description
Summary : In accordance with the Mission and Vision statement the Patient Care Associate will function within the State of Ohio scope of practice to administer direct care to patients, functioning under the direction of the provider, following all policies and procedures of Heart of Ohio Family Health.
Full time Position
Reports to : Clinical Supervisor
Supervises : N / A
Dress Requirement : scrubs in accordance to Heart of Ohio Family Health’s dress code policy
Work Schedule :
Monday through Friday standard business hours
40 hours per week, times are subject to change based on staffing needs.
A primary location will be specified at the interview, but Patient Care Associates are expected to float between all Heart of Ohio Family Health based on organizational need.
Non-Exempt
Job Qualifications (Knowledge, Skills, and Abilities)
- Education and Experience : Some education in the medical field and / or significant experience in the medical field. Students in health sciences, nursing, etc. are encouraged to apply.
- Certification : CMA, LPN, STNA, CHW, and EMT certifications are encouraged to apply but not required. Must complete competency training and may have more limited expected activities based on certification.
- Effective Communication Skills
- Current BLS / CPR preferred but not required
- Exceptional customer service skills
- Must be able to work as a team member
- Demonstrate skills and abilities in clinical and administrative areas including office lab testing, patient care, and vitals.
- Ability to work with limited supervision and to make decisions based on established policies and procedures
- Basic computer skills required, previous experience with EMR preferred
- Ability to travel to additional HOFH sites, the primary work site will be where colleague starts the day.
Essential Responsibilities
Scope of responsibilities depend on backgroundSupports the HOFH mission and vision statements holding self and others accountable and role modeling excellence for all to see. For example : demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service.Meets population specific and all other competencies according to department requirements.Promotes a Culture of Safety by adhering to policy, procedures, and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients.Relationship-based care : Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at HOFH following mission and vision.Screens, refers, routes and places phone callsPrepares patient charts for appointment : files result of tests, procedures and ensures chart completenessDocuments patient care observations and activities according to professional standards and procedures.Request previous medical recordsPrepares and organizes departments : inspects exam rooms for cleanliness and equipment for condition.Stock supplies as neededAttends required in-service trainingMaintains continuing education units as appropriateGreets and escorts patient to exam roomMeasures and records vital signsRecords patient interview and historyProvides approved patient education materials upon the direction of providerPrepares patient for examinations, routine screening tests, and proceduresAssist the provider with procedures as needed.Performs basic office labs and point of care testing as orderedPrepares and administers medication (no IV medications), changes dressings, removes staples / sutures based on written provider order. This responsibility is dependent on previous background, education, experience, etc. and clinical competency check.Participates in QI initiatives. Completes population health outreach for patients with uncontrolled chronic disease / care gaps.Assists in keeping records for completion of control checks for urinalysis, HgbA1c, etc., documenting cleaning of equipment like the autoclave, recording fridge temperatures, and other basic compliance related tasks.Assist in emergency situations under the direction of the providerAbides by all federal mandatesMaintains patient confidentiality and abides by all HIPAA guidelinesOther Job Responsibilities
Travel to other HOFH sites as neededAssist in training and shadowing experience of onboarding staff.Assists with patient inquiries / concerns regarding medical care, medication instructions, and prescription call-ins in a prompt, courteous, and efficient mannerUnderstands the EMR standards and workflowResponsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing.All other duties as assigned.Facility Environment :
Heart of Ohio Family Health operates in multiple locations. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are on the main ground floor and ADA compliant.
This position’s primary work area is patient examination rooms and nursing stations.
The patient examination rooms and nursing stations areas are :
kept at a normal working temperaturesanitized dailymaintains standard office environment furniture with adjustable chairsmaintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working heightPhysical Demands and Requirements : these may be modified to accurately perform the essential functions of the position :
Mobility = ability to easily move without assistanceBending = occasional bending from the waist and kneesReaching = occasional reaching no higher than normal arm stretchesLifting / Carry = ability to lift and carry a normal stack of documents and / or filesPushing / Pulling = ability to push or pull a normal office environmentDexterity = ability to handle and / or grasp, use a keyboard, calculator, and other office equipment accurately and quicklyHearing = ability to accurately hear and react to the normal tone of a person’s voiceVisual = ability to safely and accurately see and react to factors and objects in a normal settingSpeaking = ability to pronounce words clearly to be understood by another individual
