Job Description
Job Description
Summary : This position supports the Organization in the following manner :
- Functions as a liaison between patients and health care providers or agencies in assisting, organizing, coordinating, and providing optimal health care service.
- Interpreting a foreign language into English and English into a foreign language to facilitate the health care service
Reports to : Clinical Systems and Quality Manager
Supervises : N / A
Dress Requirement : Business casual
Work Schedule :
Monday through Friday during standard business hours
Times are subject to change due to business necessity
Non-Exempt
Job Duties , these are considered essential to the successful performance of this position :
Collects and evaluates information about a patient in regard to opportunities to assist in achieving patient / family need, continuity of care and realistic outcomesInterpreting a foreign language into English and English into a foreign language to facilitate the health care serviceRefers and coordinates appropriate processes as assignedResearches, documents and informs co-workers and patients about the available health resources at the local, state and federal levelsNotifies the patient of appointments scheduled, makes follow-up calls to specialist to ensure that client attended appointments and reminds provider to submit a Consultation ReportMaintains competency in obtaining and inputting medical information to and from clinical and / or other information systems including accessing information as required to complete the referral processAccurately, clearly and efficiently documents actions taken and activities performedProvides continuity of care to each patient and their family membersOther duties as assignedJob Qualifications (Experience, Knowledge, Skills and Abilities)
Preferred associate degree or higher. Experience with healthcare referrals preferred.Preferred holder of interpreting certificateWillingness to work with all cultural and socioeconomic groups without judgment or biasDemonstrates ability to cooperatively work / mediate with all age groups and family groupsCompliance with the HIPAA law and regulation; ability to confidentially retain information, passing only necessary information to those needed to perform their dutyAbility to work with minimal supervision and exercise sound independent judgmentExcellent familiarity and application with medical terminologyEquipment Operated : Telephone
Computer
Printer
Fax machine
Copier
Scanner
Credit card machine
Calculator
Other office equipment as assigned
Facility Environment :
All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are on the main ground floor and ADA compliant.
This position’s primary work area is in an office within our facility
The office area is :
kept at a normal working temperaturesanitized dailymaintains standard office environment furniture with adjustable chairsmaintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working heightPhysical Demands and Requirements : these may be modified to accurately perform the essential functions of the position :
Mobility = ability to easily move without assistanceBending = occasional bending from the waist and kneesReaching = occasional reaching no higher than normal arm stretchLifting / Carry = ability to lift and carry a normal stack of documents and / or filesPushing / Pulling = ability to push or pull a normal office environmentDexterity = ability to handle and / or grasp, use a keyboard, calculator, and other office equipment accurately and quicklyHearing = ability to accurately hear and react to the normal tone of a person’s voiceVisual = ability to safely and accurately see and react to factors and objects in a normal settingSpeaking = ability to pronounce words clearly to be understood by another individual
