What are the responsibilities and job description for the Customer Service Associate position at Heart of Texas Goodwill Industries, Inc.?
Job Details
Job Location
12 - (2421 E. Hwy 190) - Copperas Cove, TX
Position Type
Full Time
Salary Range
12.00
Description
SUMMARY : Assists with store operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES : Include the following, other duties may be assigned :
- Greets customers upon encounter
- Assists customers as needed in finding items and / or answering questions
- Removes out of date items from display area to include pulling wares and clothing.
- Maintains display areas including special displays, racks, shelves, bins, and other areas displaying items for sale
- Monitors and opens dressing rooms and restrooms, as needed
- Watches for theft
- Accepts donations and / or directs donors to donation area; prepares receipts as necessary
- Hang clothing in production, when needed
- Cleans areas of the store, including restrooms
- Puts merchandise, including wares and clothing, out on the floor
LEADERSHIP COMPETENCIES :
Leadership Competency
Hourly / Non-Supervisory Leader
OUR TEAM
Emotional Maturity and Respect
Thinks how their actions make other people feel and acts appropriately. Tempers personal emotions and escalates sensitive issues to the appropriate level of management.
Integrity
Can be counted on and trusted; models professional ethics by acting honestly.
Capacity for Change and Innovation
Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.
Interpersonal Skills
Builds relationships and works well with others; listens to understand and answers appropriately.
Commitment to Development and Empowerment of Self and Others
Completes required training and looks to grow on the job through continuous learning; becomes self-sufficient.
OUR COMMUNITY
Commitment to Goodwill's Mission, Vision, and Values
Actions are in line with Goodwill's Mission, Vision, and Values.
Commitment to Diversity, Equity, and Inclusion
Works well with people that look and think differently.
Community and Service
Wants to help others and make a difference in the community.
OUR GROWTH
Commitment to Excellence and Customer Service
Meets goals and gives outstanding customer service to customers, donors, and participants.
Business Acumen
Makes good choices. Effectively transfers learning from one situation to another.
Stewardship and Accountability
Takes care of company property. Takes responsibility and ownership of personal actions and outcomes.
Qualifications
QUALIFICATION REQUIREMENTS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All individuals must pass a drug screen. A criminal background check is required.
EDUCATION :
All educational backgrounds are accepted; or up to one month related experience and / or training; or equivalent combination of education and experience.
LANGUAGE SKILLS :
Ability to read the English language preferred.
MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers preferred.
REASONING ABILITY
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
CERTIFICATES, LICENSES, REGISTRATIONS
In order to operate a forklift, certification must be obtained through a company-specific training program.
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to fumes, airborne particles (lint and dust), and animal hair. The employee is occasionally exposed to moving parts; high, precarious places; and vibration.
The noise level in the work environment varies from quiet to loud.
It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities, upon request.
Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws, rules, regulations, and guidelines. Any employees that deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill did not provide reasonable accommodations or has discriminated against them may file a discrimination complaint with the agency's Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination and accommodations. To file an allegation of discrimination or failure to provide reasonable accommodations, contact the Compliance Officer via one of the following methods : (mail) 1700 S. New Road, Waco, TX 76711; (email) hr@hotgoodwill.org; (phone) 254-753-737 ext. 450.
Salary : $12
