Director of Retail

SUMMARY: The Director of Retail provides strategic and tactical leadership to the Donated Goods Retail (DGR) division, planning, directing, controlling, and evaluating the activities of the DGR divisions to ensure that the enterprise achieves revenue and expense budgets and operates efficiently and effectively in accordance with Goodwill policies. Other areas of responsibility may be added in the future. The Director of Retail will also drive the expansion of retail operations by growing revenue and donations at existing locations. This position works closely and collaboratively with all other members of the DGR leadership team.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include, but are not limited to the following as other duties may be assigned:

• Promotes the general goals and objectives of the Heart of Texas Goodwill Industries.
• Set strategic goals for the operations and production staff; develop, implement, and monitor annual plans that will provide increased profitability.
• Conduct regular management meetings and provide effective communication to management and staff to ensure consistency throughout the company and within the work sites.
• Assist in the selection, hiring, training, discipline, and evaluation of the management staff.
• Provide fiscal management for annual budgets and expenses, including staffing, facility, equipment and supply requirements.
• Provide detailed reports and dashboards for executive leadership and the board; monitor daily reports from site managers to ensure that all production goals are being met. Investigate variances proactively and thoroughly to adjust when necessary to meet goals.
• Partner with Marketing and others to increase donations and donor bases in the community through excellent customer service, community-based donation drives and special corporate pick-ups.
• Collaborate with Loss Prevention to implement and monitor loss prevention measures to minimize theft, accidents, and incidents; to improve safety; and to maximize profitability.

• Audit performance, policies, and procedures to maintain maximum efficiency.
• Collaborate with the Director of Operations to ensure DGR operations are efficient, profitable, and in line with organizational mission, vision, and values.
• Grand opening, and store closing, responsibilities include planning phase, communication phase, and execution phase.
• Ensure safety is a primary objective of the department.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must pass a drug screen. A criminal background check is required. A drivers license check is required. Must show proof of current drivers license and minimum auto liability insurance coverage.

Minimum Skills:

• Proven leadership and management skills.
• Knowledge of principles and processes involved in business and organizational planning and budgeting.
• Exceptional skills in analysis, decision making, communications, and financial planning and management.
• Record of accomplishment in establishing and implementing operating standards for all aspects of retail operations.
• Demonstrated ability to create and maintain effective working relationships with other team members and comfort working within a collaborative team environment.
• Proven leadership and management skills.
• Demonstrated effectiveness in accomplishing work by delegating as well as personal contribution, and ability to motivate, coach and manage a team.
• Knowledge of point-of-sale systems to ensure proper tracking of purchases, control of cash/credit processes, and accountability within the retail enterprise.
• Must be able to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.
• Strong customer service skills and the ability to work effectively with a variety of individuals and personalities, both internally (employees and staff) and externally (the media, businesses, community partners, etc.)
• Demonstrated ability to problem solve and make effective decisions, both strategically and creatively.
• Proficiency in completing assignments independently, on time, and within budget.
• Ability to multi-task, prioritize and thrive in fast-paced, consistently changing environment.
• Ability to uphold high standards of confidentiality, ethics and integrity.
• Demonstrated ability to motivate, train, and supervise employees.

Education and/or Experience, Technical Skills:

Equivalent to a four-year college degree, plus 4 years related experience and/or training, and 4 years related management experience, or equivalent combination of education and experience.

Certificates, Licenses, Registrations:

Must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Regularly exposed to outdoor weather conditions
• Frequently exposed to fumes, airborne particles (lint and dust), and animal hair.
• Occasionally exposed to moving parts; high, precarious places; and vibration.
• Regularly exposed to noise levels that vary from quiet to loud.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently required to communicate.
• Frequently required to travel.
• The job requires using a computer.

I understand this job description and its requirements; and that I am expected to complete all duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I understand the job functions may be changed from time to time. I will be able to perform the essential functions of this position with or without accommodation. I understand that if I need an accommodation for this position, I will inform the supervisor or a representative from the Human Resource Department of my accommodation needs.