What are the responsibilities and job description for the Production Team Member position at Heart Of Texas Goodwill Industries?
Summary: This position involves all facets of production to include receiving, sorting, grading, and processing all donated merchandise received.
Essential Duties and Responsibilities: Include, but are not limited to the following as other duties may be assigned:
Donations Received:
- Meet and greet every donor immediately
- Meet every donor with a basket or dandux to properly care for each donation; assists donors by unloading vehicles
- Log each donation on the daily production sheet
- Thank every donor with the quote thank you for helping to change lives and offer each donor a sticker that states I changed a life.
- Offer a coupon and a receipt to each and every donor
- Carefully bring the donation into the processing area and sort by textiles, computers, or hard goods
- Immediately prices all furniture and takes to the sales floor, room permitting
- Take all hard goods to the wares processing station and textiles to the textile station
- Switch all full gaylords of product at both wares and textile stations, as needed or directed
- Lifts heavy objects by hand, in a team lift, or with a two-wheel dolly
- Maintains clean and safe work area and surroundings
- Secures work area at end of shift
Grading:
- Receive and process donations in a timely manner
- Sort, process, and price merchandise including donated and new goods as needed
- Visually inspect and separate textile donations by category such as salvage, hanging, household, underclothing, and others as designated by management
- Hangs items on appropriate hanger and places on rack
- Maintain stock in store by removing items from rack, shelves, and display areas as per managers request.
- Keep area clear of hazards.
- Keep work area clean to include sweeping, cleaning, and maintaining grounds as assigned
- May cashier on a relief basis as needed
- Suggests changes in working conditions to increase efficiency of department
Hanging
- Move saleable clothing to hanging area
- Put clothing on coat hangers in proper manner as instructed by the supervisor; May include putting on clips and buttoning garments.
- Place clothing item on pricing rack or rack to be moved to the pricing area
- Putting clothing on the floor for sale
- Watches for theft
Material Handling
- Receive and process items as directed
- Separate items by category as designated by the Dell Reconnect SOP
- Follow and execute the Dell Reconnect SOP
- Palletize items neatly stacked to a height requirement as designated in the Dell Reconnect SOP
- Wrap palletized items with shrink wrap to ensure stability during transport
- Weigh and label all completed gaylords and pallets per the Dell Reconnect SOP
- Utilize provided tracking sheet to record load type and weight as appropriate
- Transfer information from tracking sheet into Dell Reconnect Logistics Portal
- Notify supervisor when at least 35,000 lbs. have been processed, so pick-up can be scheduled
- Keep area clear of hazards and keep work area clean
- Assist other departments as needed
- Suggests changes in working conditions to increase efficiency of department
- Loads and unloads donation and salvage trucks
- Moves materials and items from receiving and production areas to other designated areas using hand trucks, dollies, or other equipment
- Sorts and places materials or items in appropriate production areas or in other designated areas.
- Fills requests for materials, tools, or other items and distributes items to production workers or production stations
- Fulfills all orders as directed; marks materials with identifying information
- Accepts donations and completes donation receipts as needed
Baling
- Lines compression chamber of baling machine with covering before baling.
- Trucks or carries materials to baling machine.
- Places materials in compression chamber of baling machine.
- Distinguishes material types by category. Removes material as needed.
- Moves lever or electric switch, causing ram to compress material.
- Threads tie bands around bale and twists or clamps ends of bands to tighten bands.
- Opens compression chamber doors and removes bale from machine.
- Trucks bales to storage place.
Leadership Competencies
Leadership Competency
Hourly / Non-Supervisory Leader
OUR TEAM
Emotional Maturity and Respect
Thinks how their actions make other people feel and acts appropriately. Tempers personal emotions and escalates sensitive issues to the appropriate level of management.
Integrity
Can be counted on and trusted; models professional ethics by acting honestly.
Capacity for Change and Innovation
Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.
Interpersonal Skills
Builds relationships and works well with others; listens to understand and answers appropriately.
Commitment to Development and Empowerment of Self and Others
Completes required training and looks to grow on the job through continuous learning; becomes self-sufficient.
OUR COMMUNITY
Commitment to Goodwills Mission, Vision, and Values
Actions are in line with Goodwills Mission, Vision, and Values.
Commitment to Diversity, Equity, and Inclusion
Works well with people that look and think differently.
Community and Service
Wants to help others and make a difference in the community.
OUR GROWTH
Commitment to Excellence and Customer Service
Meets goals and gives outstanding customer service to customers, donors, and participants.
Business Acumen
Makes good choices. Effectively transfers learning from one situation to another.
Stewardship and Accountability
Takes care of company property. Takes responsibility and ownership of personal actions and outcomes.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must pass a drug screen. A criminal background check is required. A drivers license check is required if approved to drive a forklift.
Minimum Skills:
- Ability to read the English language preferred.
- Ability to add and subtract two-digit numbers preferred.
- Ability to follow instructions.
- Ability to deal with standardized situations with only occasional or no variables.
- Ability to create and maintain working relationships within a collaborative team environment.
- Customer service skills and the ability to work effectively with a variety of individuals and personalities.
- Proficiency in completing assignments independently and on time.
Education and/or Experience, Technical Skills:
All educational backgrounds are accepted; or up to one-month related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations:
In order to operate a forklift, certification must be obtained through a company-specific training program.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is
- Regularly exposed to outdoor weather conditions
- Frequently exposed to fumes, airborne particles (lint and dust), and animal hair.
- Occasionally exposed to moving parts; high, precarious places; and vibration.
- Regularly exposed to noise levels that vary from quiet to loud.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Frequently required to communicate.
- Regularly required to use a computer.
It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities, upon request.
Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws, rules, regulations, and guidelines. Any employees that deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill did not provide reasonable accommodations or has discriminated against them may file a discrimination complaint with the agencys Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination and accommodations. To file an allegation of discrimination or failure to provide reasonable accommodations, contact the Compliance Officer via one of the following methods: (mail) 1700 S. New Road, Waco, TX 76711; (email) hr@hotgoodwill.org; (phone) 254-753-737 ext. 450.
