What are the responsibilities and job description for the IT Technician position at Heart of Texas IT?
HOT IT is looking for a experienced IT Technician. The Help Desk Technician’s main areas of responsibility are to troubleshoot technical issues and provide technical support to our customers, all while providing excellent customer service. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will have great troubleshooting abilities and attention to detail.
This is a hybrid-remote position located in Round Rock, Texas. Candidates are required to live within commuting distance from Round Rock and be readily available for on-site client support and occasional office commuting.
Qualified candidates will have 3 years of experience working in a help desk support role. Preference will be given to candidates who have prior MSP experience and a proven track record of support of small, medium, and multi-site networks.
Skills
- 3 yrs experience as IT Technician or relevant position
- Excellent diagnostic and problem solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Certification as IT Technician will be an advantage (e.g. CompTIA Networking , Microsoft Certified IT Professional)
- Windows 10 and up – installation, configuration, and maintenance
- Microsoft Server OS - all versions
- Microsoft 365 - multiple applications
- Diagnosing and resolving network issues, including ping testing, IP configuration, and understanding network topology.
- Active Directory administration
- Azure
Physical Demand:
- Sitting for extended periods of time
- Repetitive motions
- Standing and walking for brief periods of time
- Ability to lift 20-50 pounds
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 3 years (Preferred)
Work Location: Hybrid remote in Round Rock, TX 78681
Salary : $18 - $21