Front Desk Clerk

Heart of the House Hospitality encourages personal and professional development through performance reward and recognition programs. We create a safe and trusting environment that provides our employees flexibility and opportunity. We see our employees as an investment and advocate on their behalf to both our customers and communities.

Benefits of Working with Heart of the House include:

• Employee Stock Ownership Plan (ESOP)
• 401(k) plan with company match
• Health, dental and vision insurance
• Flexible PTO

We are currently hiring for a Hotel Front Desk Agent in Gainesville, TX.

Job Qualifications:

• Clear English communication skills.
• Proficiency in the Opera System.
• Flexible schedule, available for weekends, evenings, and holidays.
• Team-oriented mentality.
• Skilled in phone handling, scheduling, and reservations.
• Cash handling experience.
• Guest greeting and customer service skills.
• Ability to address and relay customer complaints professionally.
• Professional, polite, and friendly demeanor.
• Excellent written and verbal communication skills.
• Computer proficiency.

Job Responsibilities:

• Ensure guests are received promptly with courteous and personalized recognition
• Oversee all public areas visible to hotel guests and ensure immaculate condition
• Seek opportunities for development and actively participate in training provided
• Ability to maintain confidential info
• Working with multiple departments to ensure hotel standards are met and guest satisfaction is exceeded

HSR

Job Type: Full-time

Pay: From $12.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Application Question(s):

• Do you have experience as a Front Desk Agent?

Experience:

• Front desk: 1 year (Required)

Work Location: In person

Salary : $13