Help Me Grow Kent Care Coordinator

Job Description

Job Description

POSITION SUMMARY

Help Me Grow Kent (HMGK) is an outreach and navigation service that connects families with children ages 0-5 to existing resources within the community. HMGK also helps caregivers understand the development of their child through the Ages and Stages Questionnaire. These essential functions happen through telephone intake, incoming referrals from Partner Organizations, and through the HMGK Website.

The Help Me Grow Kent (HMGK) Care Coordinator is responsible for acting as a point of contact for incoming clients, document referrals, provide timely follow-up for clients who have been referred for services, generate reports, and various other reasonable essential functions for HMGK.

KEY RESPONSIBILITIES / ESSENTIAL DUTIES OF POSITION

• Respond to calls and online entries from parents, childcare providers, educators, health professionals and social service agencies about child development issues and services.
• Provide crisis intervention when appropriate, assess and connect clients with services through referrals and conference calls, advocate as needed and provide care coordination and follow up.
• Utilize a "no wrong doors" approach when assisting clients.
• Make referrals to Partner Organizations following appropriate operations and protocols.
• Conduct follow-up care coordination calls.
• Support the processing of completed developmental screenings and follow up with caregivers as appropriate.
• Maintain the HMGK client database, the HMGK Partner Organization database, and Brooke's Platform ASQ databases.
• Help identify, document, and resolve service gaps and barriers.
• Use 2-1-1 and Help Me Grow Kent systems to access information about resources, document calls, collect required data and produce reports.
• Attend and participate in meetings, including internal, care coordination, regional and partner meetings.
• Attend outreach and screening events.
• Travel to a national Help Me Grow conference may be required once per year.

JOB REQUIREMENTS

Education and / or experience :

Minimum Salary for the role :

All roles within HWMUW have pay ranges that commensurate with the knowledge, skills, and abilities of the successful candidate. The starting hourly pay range for this position is $22.00 - $26.00.

Benefits : We offer a competitive benefit package to full-time employees that includes medical, dental, vision, long-term disability, flexible spending accounts, 401(k) plan with 50% employer match, a generous Personal / Sick, Floating Holidays and Vacation time off policy, a 37.5 hour work week, and more. This is a hybrid position with 2 days a week required in office working 8 : 30am-4 : 30pm with a 30 minute lunch.

Diversity, Equity, and Inclusion Statement We recognize that structural racism and other forms of oppression have contributed to persistent disparities in our community. At United Way, we pledge to not only denounce racism, but to oppose all forms of intersecting oppression, including sexism, homophobia, transphobia, ableism, ageism, and every other form of systemic oppression.

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