What are the responsibilities and job description for the Cardiac Device Specialist position at Heart One Associates, LLC?
Be positive, helpful, friendly, supportive, sincere, and genuine to all patients, physicians, and staff.
Be attentive and responsive to doctors’ and/or administration/team leader requests in a timely manner.
Be punctual and regular in attendance.
Follow all office policies and procedures.
Make decisions that reflect the best interest of Heart One Associates and providing quality patient care.
Maintain patient confidentiality as governed by the Health Information Portability and Accountability Act (HIPAA).
Assists in triage of ICD and pacemaker patients while determining the need for physician involvement. Obtains direction and guidance when needed to make appropriate care decisions.
Assists practice physicians as needed in the care of our patients in the office, related to the Electrophysiology Department coordinating efforts with ancillary staff & family members.
Interrogates and troubleshoot Pacemakers and ICD’s and performs adjustments to said devices as needed within physician guidelines.
Enroll patients & devices into remote monitoring.
Assists in maintaining the patient database, and inputs data into eCW, Latitude, Carelink, Biotronik, and merlin.net as needed.
Assists with scheduling of Pacemaker/ICD clinics within the Medicare guidelines when needed.
Assists in developing departmental policies/procedures, and educational material as requested.
Oversees scheduling for all patients of the clinic. Assures that new referrals to the clinic are entered into the database of the clinic & are educated in the procedures of the clinic.
Device related callbacks for patient phone calls.
Organizes & participates in patient education related to the Electrophysiology Department as well as general cardiology.
Assists the Office Manager in supporting the practice & management directives, implementing changes as needed.
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