Day Support Quality Assurance Manager

HEART TO HEART MENTAL HEALTH SERVICES

POSITION DESCRIPTION: Day Support Quality Assurance Manager

IMMEDIATE SUPERVISOR: Administrator Director/Program Director

The Quality Assurance Director is responsible for assisting the Administrator /Program Director with the oversight of HEART TO HEART MENTAL HEALTH SERVICES. The Program Manager will additionally be responsible for the overall day-to-day fiscal and administrative business responsibilities for HEART TO HEART MENTAL HEALTH SERVICES. The Program Manager will require knowledge of DBHDS, Office of Human Rights, HCBS Policies & amp; Procedures, Medicaid Waiver Guidelines and Regulations. Plans the delivery of the Residential services and activities in accordance with the mission, vision, philosophy and policies and procedures. Assures full compliance with all regulatory agencies and professional standards.

Evaluates the skill, experience, performance, and professional development needs of staff. Recruiting and retaining quality employees Leading and participating in employee development. Assist with budget preparation and management. Oversees quality assurance and improvement to ensure success and quality of services, identifying, targeting, and leading growth initiatives. Implementing and monitoring service delivery. Represents Heart to heart in collaboration with other organizations to develop innovative projects that support community inclusion/integration.

Provides organizational leadership as a member of the Heart to Heart Management Team. The Quality Assurance Director will supervise the Direct Support Professionals (DSPs) and be responsible for ensuring that individuals are receiving quality service.

Program Record Responsibilities

A. Completes diagnostic assessments for all individuals; Collect supplementary information needed to assist

individuals, such as psychological evaluation results, medical records, or school reports.

B. Interview individuals privately, in families, or in groups, assessing their needs, capabilities, and problems, to determine what services are required to meet his/her individual needs.

C. Maintain case history records and prepare quarterly reports and other necessary reports as applicable.

D. Consult with support coordinators, parents, authorized representatives as appropriate, behavioral specialists, and other community service providers such as residential personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions.

E. Develop and review individual service plans in consultation with individuals, and perform on-going assessing, and monitoring of the quantity and quality of services provided.

F. Review all documentation weekly with re-issuing all corrections to Direct Support Professionals and ensuring corrections are returned within the allotted time frame.

G. Learn, operate, and maintain use of the WAMS system to communicate with support coordinators. Upload service plans review individual service authorizations, lapses, and other forms of communication with support coordinators and ID personnel.

Community Outreach Responsibilities:

H. Creation, development, and implementation of community events

I. Creation of strategies to retain current partners, and create new partners (i.e. Support Coordinators, Reach etc.)

J. Creation of strategies to expand our residential services.

K. Ensure that quality is built into HEART TO HEART MENTAL HEALTH SERVICES by including the design and implementation of quality standards, performance indicators, outcome measures and data management.

L. Complete DBHDS Corrective Action Plans, Incident Report Review, and Serious Incident Reports

M. Other duties as assigned

N. Attend roundtable meetings as scheduled for Community Providers in Region

O. Attend vendor fairs

P. Connect with community resources to establish the HEART TO HEART MENTAL HEALTH SERVICES with DD waiver support coordinators.

Human Resource Responsibilities:

Q. Recruiting and staffing logistics;

R. Organizational and space planning;

S. Performance management and improvement systems;

T. Organization development;

U. Employment and compliance to regulatory concerns and reporting;

V. Employee orientation, development, and training;

W. Policy development and documentation ;

X. Employee relations;

Y. Company employee communication ;

Z. Compensation and benefits administration;

AA. Employee safety, welfare, wellness, and health; and

BB. Employee services and counseling.

CC. Conduct monthly trainings with DSP staff

DD. Assist with inventory/supplies and replace as needed

Knowledge and Abilities:

Broad knowledge and experience in local, state, and federal regulations that pertain to residential services.

Services facilities

Above average oral and written communication skills

Excellent interpersonal and coaching skills.

Demonstrated ability to lead and develop professional staff members. Demonstrates ability to serve as a successful participant on the executive management team that provides company leadership and direction.

Excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and record keeping.

Evidence of the practice of a high level of confidentiality.

Excellent organizational skills.

General knowledge of various employment laws and practices.

Minimum Education, Training, and Experience Requirements:

Minimum of a bachelor’s degree. 2years plus of progressive leadership experience and supervisory experience.

Ability to identify problems and initiate corrective actions and preventative actions. Knowledge of state local and federal regulations of Human Rights and the Virginia Department of Behavioral Health and Developmental Services.

Customer oriented and service minded. Capable of analyzing data in order to support the development of strategies to effectively manage action plans that will resolve company issues. Ability to communicate both written and orally, to all levels of management and across different cultural backgrounds. Ability to identify problems and initiate corrective actions and preventative actions.

Job Types: Full-time, Part-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift

Experience:

• Program management: 2 years (Preferred)

Work Location: In person

Salary : $25 - $28