What are the responsibilities and job description for the Cardiac Device Program Administrator position at Heart & Vascular Partners?
Company Description
Heart & Vascular Partners LLC (“HVP” or the “Company”) is a leading, national management services organization built exclusively to support independent cardiology and vascular practices and their physician partners. HVP was founded by clinicians, for clinicians, to provide specialized supported services to meet the needs of cardiovascular care, including managed care contracting, facility development and operations, revenue cycle management, and marketing to both patients and referral partners.
HVP serves its partners through a national and scaled service delivery platform. The Company remains active in expanding its impact through the leading practices in the markets it targets for investment. Bringing together the most innovative, successful, independent cardiovascular clinicians across the country delivers unique insight, scale, and acceleration of realizing the potential value of each practice for its community, partners, and team members.
Role Summary: The Cardiac Device Program Administrator role provides essential assistance to the clinical and administrative teams in a cardiac device clinic. This position ensures the efficient functioning of daily operations, helps maintain a smooth patient experience, and supports the healthcare providers who manage patients with implanted cardiac devices. The Ancillary Support team will assist with patient intake, device diagnostics, education, and administrative tasks to maintain a high standard of patient care.
Key Responsibilities:
-Patient Intake and Assistance
-Confirm personal and insurance information, and assist with the completion of necessary forms.
-Ensure patients are properly prepared for appointments, tests, or procedures.
Administrative and Clerical Support:
-Manage patient records, update information, and ensure that all documents are accurately entered into the clinic’s electronic health record (EHR) system.
-Coordinate appointment scheduling, follow-ups, and test results.
-Help with medical billing, coding, and insurance verification to ensure proper claims submission.
Patient Education and Communication:
-Provide patients with information about their devices, including care instructions, troubleshooting guidelines, and post-procedure follow-up requirements.
-Answer patient questions, address concerns, and direct more complex issues to clinical staff when needed.
Clinic Operations Support:
-Assist with managing the clinic’s schedule, ensuring all resources are efficiently utilized.
Compliance and Documentation:
-Ensure that all patient interactions, data, and treatment protocols follow regulatory guidelines, including HIPAA and clinic-specific standards.
-Assist in maintaining accurate and up-to-date patient files, ensuring compliance with healthcare regulations.
-Assist with audits and regulatory inspections, providing necessary documentation as required.
Collaboration with Clinical and Administrative Teams:
-Work closely with physicians, nurses, cardiac device technicians, and administrative staff to ensure coordinated and effective patient care.
-Participate in team meetings and contribute insights to improve clinic processes and patient outcomes.
-Support the implementation of quality improvement initiatives and ensure that best practices are followed.
Required Qualifications:
• High school diploma or equivalent (Associate's or Bachelor's degree in a related field preferred).
• Previous experience in a healthcare setting, preferably in cardiology or a related specialty.
• Basic understanding of cardiac devices (pacemakers, defibrillators, etc.) and medical terminology.
• Experience with medical office management software, electronic health records (EHR), and scheduling systems.
