What are the responsibilities and job description for the Desktop Support Technician position at HeartCentrix Solutions?
Job Details
Responsibilities
-Provides on-site client facing support; including installation, servicing, and repairing systems
-Quality checks operational status of system equipment before deployment.
-Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance
-Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
Qualifications
-3 of field support experience
-Hardware/software installation, support and troubleshooting
-Experience with Windows 10
-Experience with MS Office and OS365
-Configuring new PC's/notebooks via SCCM imaging
-Ticket management experience
-iOS device familiarity
-Lift and carry up to 40Ibs
Work Environment
-Office environment
-Walk up Kiosk support
-Vending and Locker resupply
-Provides on-site client facing support; including installation, servicing, and repairing systems
-Quality checks operational status of system equipment before deployment.
-Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance
-Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
Qualifications
-3 of field support experience
-Hardware/software installation, support and troubleshooting
-Experience with Windows 10
-Experience with MS Office and OS365
-Configuring new PC's/notebooks via SCCM imaging
-Ticket management experience
-iOS device familiarity
-Lift and carry up to 40Ibs
Work Environment
-Office environment
-Walk up Kiosk support
-Vending and Locker resupply
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
