IT Support Field Technician

You will be responsible for supporting various technology systems, assisting with employee onboarding/offboarding, documenting system configurations and inventory, and ensuring the availability of technology for both remote and onsite employees.

Key Responsibilities:

• Maintain, analyze, and troubleshoot software platforms that support stakeholders.
• Conduct and coordinate training on the use of business applications for stakeholders across the organization.
• Handle second-level escalation of application support issues and collaborate with system administrators to ensure deployment accuracy.
• Manage assigned support queues, ensuring clear communication throughout the technology support lifecycle.
• Ensure seamless technology onboarding for new employees, including access to in-house and third-party systems.
• Assist with hardware imaging, configuration, and employee moves as required.
• Provide local office support as needed, with occasional travel.
• Maintain accurate records of known issues, system deployments, and configurations.
• Build and maintain strong relationships with supported employees and teams.

Qualifications:

• Minimum of 3 years of experience supporting Microsoft-based networks, hardware, software, and telecommunications.
• Professional experience with Windows Server/10/11, Office 365, and group policy.
• Proficiency in managing laptops, desktops, and tablet computers (e.g., imaging, BIOS configurations).
• Experience supporting wireless communications and VPN technologies.
• Exposure to back-office automation tools such as PowerShell (preferred).
• Working knowledge of network equipment, including routers, firewalls, and switches.
• Strong understanding of network protocols and the ability to configure and troubleshoot them (TCP/IP, DNS, DHCP, SMTP, FTP, VPN, etc.).

Essential Functions:

• Perform duties onsite as needed.
• Access, input, and retrieve information from a computer or electronic device.
• Engage in face-to-face conversations with customers, coworkers, and management.
• Sit or stand for extended periods and move around the work environment as necessary.
• Operate a motor vehicle for occasional travel related to office setup or shutdown activities.
• Comply with all company policies and procedures.

Physical Demands:

• Remain stationary for up to 50% of the time.
• Frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.

This role involves a blend of technical expertise, interpersonal skills, and the ability to adapt to dynamic support needs in a fast-paced environment.