What are the responsibilities and job description for the Field Technical Support Rep position at HeartCentrix?

Job Description

Responsibilities

Provides on-site client facing support; including installation, servicing, and repairing systems.
Quality checks operational status of system equipment before deployment.
Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.

Basic Qualifications

3 of field support experience

Hardware / software installation, support and troubleshooting

Experience with Windows 10

Experience with MS Office and OS365

Configuring new PC’s / notebooks via SCCM imaging

Ticket management experience

iOS device familiarity

Lift and carry up to 40lbs

Work Environment

Office environment

Walk up Kiosk support

Vending and Locker resupply

MAC iOS experience highly preferred but not required.

Company Description

A heart-centered approach to IT staffing

Company Description

A heart-centered approach to IT staffing

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