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Field Technical Support Rep

HeartCentrix
Cockeysville, MD Full Time
POSTED ON 4/19/2025
AVAILABLE BEFORE 5/19/2025

Job Description

Job Description

Responsibilities

  • Provides on-site client facing support; including installation, servicing, and repairing systems.
  • Quality checks operational status of system equipment before deployment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.

Basic Qualifications

  • 3 of field support experience
  • Hardware / software installation, support and troubleshooting
  • Experience with Windows 10
  • Experience with MS Office and OS365
  • Configuring new PC’s / notebooks via SCCM imaging
  • Ticket management experience
  • iOS device familiarity
  • Lift and carry up to 40lbs

    • Work Environment

  • Office environment
  • Walk up Kiosk support
  • Vending and Locker resupply

    • MAC iOS experience highly preferred but not required.

    Company Description

    A heart-centered approach to IT staffing

    Company Description

    A heart-centered approach to IT staffing

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

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