What are the responsibilities and job description for the Client Care Coordinator position at Heartfelt Connections Home Care?
Full job description
RECENT HOME CARE EXPERIENCE knowledgeable of Medicaid A&D Waiver guidelines
1. Reporting Relationship
Reports to the Manager / Administrator
2. Description
3. Provide backup support to cover caregiver shifts in time sensitive situations when a caregiver calls out and a replacement has not been found in time
Client Relationship Management :
- Build and maintain strong relationships with clients and their families.
- Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
- Conduct regular check-ins with clients to assess their needs and satisfaction with services. Responsibilities :
Coordination
2. Customer Service :
Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring a positive client experience.
3. Documentation and Reporting :
4. Team Collaboration :
5. Continuous Improvement :
Skills :
Requirements :
If you are a highly organized individual with excellent communication skills who is looking for a challenging yet rewarding position as a Client Care Coordinator
Note : This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.
Job Type : Full-time and part-time
Pay : $19 - $23 per hour
Expected hours : 25-40 hours
Benefits :Schedule :
Work Location : In person
Salary : $19 - $23
