AM or PM HOST

Job description

Position Type: Full-time / Part-time

About Us: Hearth and Hill Sugar House commitment is to be “a gathering spot” that: Inspires our Associates, Thrills our Guests, and Enriches our Community. Together we strive for; teamwork, transparency, respect, integrity, sustainability, learning and fun!

Job Description: As a Host, you are an introduction to the restaurant. They are the first people that our guests interact with either over the phone or in person. How our Host staff greets our guests sets the tone for their visit. The host answers guests phone calls, creates and executes the flow of the restaurant when making reservations and setting up the books or service.

RESPONSIBILITIES:

• Provide superior service to all guests, through close adherence to steps of service, attention to detail and personal involvement with the guest experience
• Present professionalism at all times in manor and appearance, relating to Hearth and Hill’s dress and grooming standards
• Perform shift opening & closing checklist; maintain cleanliness and organization of restaurant
• Coordinate and communicate proactively with all associates
• Comprehensive knowledge of current menus and products through training opportunities for continued learning
• Detail oriented control of all procedures involving guest orders, cash procedures, POS system, guest checks and close out of shift
• Adhere to sanitation and safety policies and ensure that all service is in compliance with Utah alcohol laws
• How to set up guest profiles and input reservations into Resy
• Importance of Resy chits and the information put on there
• Clear communication with guests on our restaurant information, parking, menus, directions, allergies, etc.
• Clear product knowledge (including wine, beer, liquor, food)
• Provide exceptional customer service, ensuring guest satisfaction.
• Address guest concerns or issues with professionalism and resolve them quickly.
• Answer incoming phone calls prior, during and after service.
• Taking and adjusting standard guest reservations
• Facilitate and communicate large party requests with event management
• Prepare for service by confirming reservations, adjusting reservations to optimize flow for the team, and maximize opportunities for guest volume
• Greet guests, with a warm welcome into our space
• Attend pre-service meetings, staying current with restaurant knowledge through continued training

KEY COMPETENCIES

• Positive attitude
• Punctuality
• Teamwork
• Time management & ability to multitask
• Attention to detail & follow through
• Ability to recognize guest dissatisfaction before it escalates and communicate to manager
• Ability to handle guest complaints professionally and efficiently
• Calm and collected under pressure
• Forward thinking

CREDENTIAL AND EXPERIENCE

• Food Handlers Permit
• Possess basic math skills and have the ability to handle money and operate a point- of-sale system
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods of time
• Ability to bend, lift, push & carry heavy objects
• Ability to carry 50 pounds, demonstrating single-hand tray service proficiency
• Demonstrates single-hand tray service proficiency

WHAT WE OFFER:

• Opportunities for advancement within the company
• Employee discounts and meal benefits
• A fun, dynamic, and supportive work environment
• Training and development opportunities

Job Types: Full-time, Part-time

Pay: $12.00 - $25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Retirement plan
• Vision insurance

Shift:

• Day shift
• Evening shift

Work Location: In person

Salary : $12 - $25